Tobi Calebs

• Policy Administration: Processed endorsements, renewals, and cancellations for clients, ensuring all documentation met provincial regulatory standards.
• Technical Support: Managed the issuance of high-volume Certificates of Insurance (COIs), binders, and liability cards with a 24-hour turnaround time.
• Data Integrity: Maintained 98%+ accuracy in the Applied Epic management system, updating client files, tracking activities, and managing expiration lists.
• Liaison & Communication: Acted as a key point of contact between Brokers and Carriers to resolve billing discrepancies and clarify coverage details.
• Financial Processing: Handled billings, processed debit and credit card transactions, and prepared finance contracts for client signature.

Store Operations & Efficiency

• Optimized product flow from backroom to sales floor, ensuring 100% adherence to planograms and corporate merchandising standards.
• Managed inventory lifecycle, including receiving, stocking, and seasonal transitions, resulting in a 30% reduction in shrinkage.
• Maintained peak store standards by conducting daily "Store Walks" to identify and resolve operational gaps in cleanliness, pricing, and stock levels.

Leadership & Team Management

• Supervised and mentored a team of 15 associates, fostering a high-performance culture and improving staff retention.
• Led staff training on the Shoppers Drug Mart Academy modules, ensuring all team members were compliant with health, safety, and service protocols.

Financial & Sales Growth

• Analyzed weekly KPI reports (EBITDA, Gross Profit, and Sales vs. Target) to implement floor-level strategies that boosted impulse purchases.
• Driving loyalty program engagement by coaching staff on PC Optimum sign-ups, consistently exceeding weekly enrollment targets.
• Resolved complex customer escalations with a focus on brand loyalty, maintaining a 96% positive customer satisfaction rating.

Top Skills

• Software: MMS Inventory System, Point of Sale (POS) Management, Microsoft Office Suite.
• Compliance: Health & Safety Regulations, AODA, Labour Standards, Pharmacy/Front Store interface protocols.

• Operational Excellence: Directed day-to-day operations for high-volume locations, ensuring consistent speed of service and product quality in alignment with Tim Horton's’ brand standards.
• Team Leadership: Recruited, trained, and mentored a team of 35 staff members across 3 store locations; developed a high-retention culture through clear communication, performance coaching, and effective scheduling.
• Financial Management: Controlled labor and food costs by analyzing weekly P&L statements, optimizing inventory levels, and reducing waste by 30%.
• Guest Satisfaction: Resolved guest concerns with urgency and professionalism, maintaining a high Guest Satisfaction Score (GSS) through proactive floor management.
• Compliance & Safety: Ensured strict adherence to Always Fresh standards, HACCP food safety protocols, and provincial health regulations, consistently achieving "Gold" status on internal audits.
• Inventory Control: Managed supply chain orders and equipment maintenance schedules to ensure zero downtime during peak morning and lunch rushes.

Top Skills

• Technical: Tims POS Systems, Clearview Inventory Management Software, Microsoft Excel, Labor Scheduling.
• Certifications: Food Handler Certification, First Aid/CPR, WHMIS.
• Soft Skills: Crisis Management, Conflict Resolution, Multi-tasking, Time Management.

• Lead Generation: Researched and identified prospective corporate and individual clients, expanding the sales pipeline by 10%.
• Consultative Sales: Conducted site visits and client consultations to understand spatial needs, translating them into customized interior solution proposals.
• Relationship Management: Managed a portfolio of 3 key accounts, ensuring a 100% client retention rate through proactive communication and post-installation follow-ups.
• Cross-Functional Collaboration: Partnered with in-house designers and production teams to ensure project specifications were met on time and within budget.
• Revenue Growth: Consistently met or exceeded monthly sales targets by an average of 20%, contributing to overall company market expansion in the Lagos region.
• Market Analysis: Monitored industry trends in furniture design and space planning to provide management with actionable insights for new product development.

Top Skills

• Hard Skills: CRM Software, Microsoft Office Suite, Basic AutoCAD/Space Planning knowledge, Lead Prospecting.
• Soft Skills: Negotiation, High-Stakes Presentation, Strategic Networking, Project Coordination, Emotional Intelligence.