VICTOR VILLAVICENCIO
Vancouver,BC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Technical Customer Service Representative
FaxSipit Services
Vancouver, BC
04.2022 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Client Support Associate
Accord Financial
Vancouver, BC
12.2020 - 01.2022
- Responding to omni-channel inquiries
- Manage online chat tool
- Directing interested applicants where to apply
- Guide approved clients through documentation and funding process
- Track application statuses and follow up where necessary
- Participate in sales and marketing meetings.
Customer Service Supervisor
Buyatab
Vancouver, BC
07.2019 - 01.2022
- Assisting customers via incoming calls, emails and chats
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Addressed customer inquiries to increase customer satisfaction ratings
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Customer Service Representative
Forever 21
Burnaby, BC
06.2018 - 12.2019
- Educated customers on special pricing opportunities and company offerings
- Processed customer purchases
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Volunteer
Coastal church
Vancouver, BC
01.2014 - 07.2019
- Once a week, Cooked for youth
- Cleaned up the classroom and set-up.
Account manager
Pacific Car Loans
Vancouver, BC
11.2018 - 04.2019
- Provided professional financial advice via face-to-face, phone and emails
- Fixed any issues regarding car loans for all customers
- Build relationships with customers for future business.
Manager
McDonald's
Vancouver, BC
02.2016 - 12.2018
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Account Manager
Sprout Landscape
Vancouver, BC
01.2017 - 06.2017
- Processed client's orders
- Upgraded their current orders
- Dealt with complains and found a fix for their issues and compensated
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Education
Diploma in Business Management -
Brighton College
Surrey, BC08.2020
High School graduate -
Windermere Secondary
Vancouver, BC06.2019
Royal Canadian Army Cadets
Vancouver, BCSkills
- Client rapport building
- Support oversight
- Intelligence
- Customer-facing communication
- Client service excellence
- Problem resolution aptitude
- Verbal and writing communication
- Inbound and Outbound Calling
- High-energy attitude
- Quality assurance controls
- Technologically savvy
- Customer relations
- Business development understanding
- Call Center Operations
- Employee coaching
- Senior leadership support
- Operating systems
- Troubleshooting
Languages
Spanish
Native/ Bilingual
Timeline
Technical Customer Service Representative
FaxSipit Services
04.2022 - 06.2024
Client Support Associate
Accord Financial
12.2020 - 01.2022
Customer Service Supervisor
Buyatab
07.2019 - 01.2022
Account manager
Pacific Car Loans
11.2018 - 04.2019
Customer Service Representative
Forever 21
06.2018 - 12.2019
Account Manager
Sprout Landscape
01.2017 - 06.2017
Manager
McDonald's
02.2016 - 12.2018
Volunteer
Coastal church
01.2014 - 07.2019
Diploma in Business Management -
Brighton College
High School graduate -
Windermere Secondary
Royal Canadian Army Cadets
Similar Profiles
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services
Dinesh MuthiahDinesh Muthiah
General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)
Javeria SheikhJaveria Sheikh
Receptionist at National Protective Services - Security Services MelbourneReceptionist at National Protective Services - Security Services Melbourne
Lucheng ZhouLucheng Zhou
Intern at INGSHI Information Technology Co., Ltd.Intern at INGSHI Information Technology Co., Ltd.
Ellie CouzinsEllie Couzins
Volunteer at Louis Brier Home & HospitalVolunteer at Louis Brier Home & Hospital