Tasfia M Rodashi
Toronto,Canada
Summary
Dynamic marketing management professional with a proven track record in campaign development and execution. Expertise in overseeing all phases of initiatives while fostering positive client relationships and promoting products through innovative strategies. Strong ability to analyze market trends and leverage opportunities, leading to enhanced client satisfaction and team collaboration. Recognized for exceptional communication skills and adeptness at multitasking under pressure.
Overview
6
6
years of professional experience
Work History
Insurance Advisor
TD Insurance
2022.11 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Cross selling products, services and advice on them
- Minimizing cancellations through attention to detail and service excellence
- Contacted underwriters and submitted forms to obtain binder coverage.
- Analyzed feedback from surveys conducted among current customers about service quality levels.
- Accepting risks within established guidelines
Revolving Credit Advisor
Scotiabank
2022.05 - 2022.10
- Understanding customer needs and engaging in explanation required by the customers regarding interest adjustments, account status and many more issues
- Identifying, analyzing risk assessments, providing guidance and advice to clientelle and co-workers
- Understanding credit risks, frauds identifications, taking preventative measurments in the role
- Maintained up-to-date records of all customer interactions in CRM system.
- Prepared budgets, financial education tools and referrals on behalf of clients.
- Negotiated repayment terms with creditors on behalf of customers in order to lower monthly payments.
- Conducted market research to identify trends in consumer borrowing habits and preferences.
- Worked with cross-functional teams to achieve goals.
Senior Lead
Old Navy
2021.08 - 2022.04
- Building strong relationships with customers through positive attitude and attentive response
- Documenting counts and sorting finished work to promote easy access for shipping or additional processing
- Identifying stock imperfections, conducted product management, assigned grades and noted production concerns based on regular inspections
- Conducting training and mentoring team members of 10 to promote productivity, accuracy and commitment to friendly service
- Planned, managing and directing daily board operations to increase revenue and reduce costs through P&L analysis
Telephone Interviewer and Data Collection
Statistics Canada | Statistique Canada
2020.01 - 2021.08
- Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
- Updated data in computer system as needed.
- Managing time of conversation regarding survey conduction and keeping up to daily target
- Delivered information from script regarding surveys for on-demand phone project assignment
- Created plans and communicated deadlines to ensure projects were completed on time
- Facilitated development of projects and executed research initiatives.
- Provided quality customer service to earn satisfaction ratings of 90%
Teaching Assistant
Saint Mary's University
2019.01 - 2020.04
- Tutor students in courses including Quantitative Methods 1 & 2
- Demonstrated professionalism, good judgment and confidentiality when tutoring students and marking assignments and projects
- Directly helping professor in grading and publishing grades of students
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Helped students master learning concepts through one-on-one and small group tutoring.
Sales Associate
Claire's Inc.
2018.10 - 2019.01
- Perform sales and minor repairs of jewelries, children accessories, communicating with customers to identify needs, and upselling when possible, to meet store sales targets while ensuring good customer care
- Ensure all the saleable items are well displayed and organized, enabling good accessibility for customers
- Review all the products in store monthly, remerchandising items to front of the store, driving sales and revenue
- Handle all payment transactions and issued receipts, refunds, and credits with accuracy, minimizing losses to the company
- Ensured all inventory was restocked and inventory logs were accurate, minimizing losses
Education
Bachelor of Commerce - Entrepreneurship
Saint Mary's University
05.2021
Skills
- Communication skills
- Customer service skills
- Leadership and interpersonal skills
- Data entry and computer operation skills
- Analytical and decision-making skills
- Operations management
- Client retention
- Industry regulations
- Client needs analysis
- Regulatory compliance
- Property insurance
- Marketing management
- Risk mitigation
- Marketing strategies
- Insurance program management
- Insurance sales strategy
- Policy renewals
- Auto insurance
- Quotes and sales
- Goal-oriented mindset
- Data interpretation
Projects Partnership
Strategic Co-partner
Pineapple Eventworks Inc., Halifax, NS
January 2021 - April 2021
Languages
- Bengali, Native
- English, Native bilingual proficiency - Excellent
Timeline
Insurance Advisor
TD Insurance
2022.11 - Current
Revolving Credit Advisor
Scotiabank
2022.05 - 2022.10
Senior Lead
Old Navy
2021.08 - 2022.04
Telephone Interviewer and Data Collection
Statistics Canada | Statistique Canada
2020.01 - 2021.08
Teaching Assistant
Saint Mary's University
2019.01 - 2020.04
Sales Associate
Claire's Inc.
2018.10 - 2019.01
Bachelor of Commerce - Entrepreneurship
Saint Mary's University