Téa Lennie
Nanaimo,BC
Summary
Compassionate and culturally aware professional with experience supporting high-risk and Indigenous youth, as well as a background in care aid. Skilled at building meaningful relationships, navigating complex situations with empathy and sound judgment, and meeting people where they are. Curious, adaptable, and deeply committed to understanding the diverse experiences, cultures, and perspectives that shape the people I work with.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Youth Support Worker
Taproot Support Services
Port Alberni
09.2024 - Current
- Assisted youth in acquiring life skills and personal goals through customized guidance and support.
- Conducted mental health awareness activities and shared coping strategies with at-risk youth.
- Collaborated with interdisciplinary teams to evaluate client needs and create personalized support plans.
- Tracked and recorded client progress to maintain compliance with service standards and program goals.
Health Care Assistant
JGW
Nanaimo
02.2023 - 05.2024
- Assisted patients with daily living activities, enhancing comfort and dignity.
- Collaborated with healthcare professionals to implement care plans effectively.
- Monitored patient vital signs, ensuring timely reporting of changes to nursing staff.
- Educated patients and families on health management strategies and resources available.
- Trained new staff on protocols and best practices in patient care delivery.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Customer Service Cashier
Quintessential
Nanaimo
04.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained accurate cash drawer and balanced daily receipts.
- Trained new cashiers on register operations and customer service protocols.
Server/Bartender
Umai Sushi
Nanaimo, BC
12.2020 - 04.2022
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new team members on menu items, service standards, and bartending techniques.
- Coordinated bar inventory supply ordering, monitoring stock levels to maintain optimal inventory availability.
Fast Food Worker
Dairy Queen Grill & Chill
Nanaimo, BC
12.2018 - 11.2020
- Achieved high standards in food preparation by effectively managing kitchen equipment operations within health and safety guidelines.
- Elevated customer satisfaction by efficiently processing orders and resolving inquiries promptly.
- Maintained pristine dining and kitchen areas through collaborative team efforts, ensuring a welcoming environment.
- Enhanced operational efficiency by training new staff in food preparation techniques and customer service protocols.
- Contributed to consistent food safety compliance during daily operations and inspections, reinforcing quality assurance.
- Facilitated smooth service flow by promptly greeting customers and efficiently taking orders.
Education
Dover Bay Secondary
Nanaimo, BC04.2020
Skills
Compassionate
Reliable team player
Complex problem solver
Quick learner
Empathy
Clear communication
Phone etiquette
Cross functional collaboration
Languages
English
Native or Bilingual
Certification
First Aid CPR/AED level C
Care Aid certificate
Timeline
Youth Support Worker
Taproot Support Services
09.2024 - Current
Health Care Assistant
JGW
02.2023 - 05.2024
Customer Service Cashier
Quintessential
04.2022 - 03.2023
Server/Bartender
Umai Sushi
12.2020 - 04.2022
Fast Food Worker
Dairy Queen Grill & Chill
12.2018 - 11.2020
Dover Bay Secondary