Joni V. Reed
Kamloops,Canada
Summary
Community Support Worker with expertise in Mental Health and Addictions advocacy. Proven ability to assist clients and at-risk families in daily tasks while facilitating the achievement of long-term goals. Experienced Youth Support Worker delivering emotional, physical, and educational support to diverse youth populations. Successful in implementing interventions and programs that enhance self-esteem, promote positive behavior change, and encourage social integration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Kamloops & District Elizabeth Fry Society
Kamloops, BC
03.2023 - 06.2025
- Provided crisis intervention services to de-escalate challenging situations effectively.
- Organized group activities for at-risk youth, focusing on life skills and positive behavior reinforcement.
- Facilitated weekly support groups to promote healthy relationships among participants.
- Conducted assessments of client needs, documenting progress toward established goals.
- Collaborated with families, schools, and community organizations to deliver effective interventions.
- Maintained accurate records of client interactions and referrals for accountability.
- Developed programs addressing substance abuse prevention, anger management, and bullying prevention.
- Monitored client compliance with treatment plans, while offering emotional support as needed.
Anti-Violence Crisis Support Worker
Kamloops Community YMCA
Kamloops, Canada
06.2022 - 11.2024
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Listened, offered compassion and supported clients where they were at.
- Referred involved parties to needed community resources.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Maintained and developed community relationships to support various client referrals.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Used active listening skills and supportive communication to cultivate client rapport.
Housing Front Desk Worker
ASK WELLNESS SOCIETY
Kamloops, Canada
09.2022 - 11.2022
- Responded to client requests via telephone and email & effectively answered inquiries and solving problems and providing new housing or community resourced information.
- Reviewed housing documents for appropriate distribution and storage.
- Copied, logged and scanned supporting documentation, organizing all information in client files.
- Developed new intake forms which resulted in work performance improvements.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Scheduled appointments for clients to meet with housing workers, VAT assessments, referrals and assistance accessing resources such as food, housing and transportation.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Maintained client records and required paperwork in compliance with agency standards.
- Connected individuals with relevant community resources and coordinated referrals.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Made referrals to utilize community resources for clients needs.
Peer Coordinator
PACIFIC AIDS NETWORK
Kamloops, Canada
06.2019 - 04.2020
- Provide critical guidance, expertise and content knowledge for the project including workshop development and toolkit content.
- Engage and support peers to inform the project development and implementation, including project evaluation.
- Co-present Human Rights Workshop with Project Manager to the Community Action Teams and the Regional Response Teams.
- Provide 'on the ground' support to peers attending trainings, including the management of honoraria.
- Enhanced performance through collaboration with diverse teams.
- Provided leadership, insight and mentoring to peers and people with lived and living experience.
- Implemented community outreach and engagement plans to reach vulnerable communities.
Education
Diploma - Community Support Worker & Addictions Worker
Academy of Learning College
Kamloops, BC02.2022
Skills
- Culturally sensitive and reliable
- Compassionate people skills
- Active listening and emotional support
- Planning and organizing
- Problem resolution and conflict de-escalation
- Good work ethic and resourcefulness
- Relationship building and client advocacy
- First aid and CPR certification
- Organizational skills and record keeping
- Critical thinking and crisis intervention
- Group facilitation and mentoring
- Behavioral interventions and youth supervision
Certification
- Community Service Worker and Addictions Worker
- Trauma Informed Practice
- Mental Health First Aid
- Supporting Women with Mental Wellness and Substance Use Needs in Safe Homes, Transition & Second Stage Houses
- Increasing Access for Indigenous Women v2.0
- Foundations in Violencce Against Women v2.0
- Conflict Resolution Skills
- Crisis Intervention Training
- Understanding the Rights of the Homeless
- SAN'YAS: Indigenous Cultural Safety Training
- Guidance and Counselling: Practical Skills
- Addictions Care and Treatment
- Psychological First Aid- Self-Care
- SMART Recovery Facilitator Training
- Online Training Initiative to Address Human Trafficking
- Supporting Individuals with Intellectual Disabilities and Mental Illness
- FASD for Community and Social Services Professionals Level 2
Timeline
Youth Support Worker
Kamloops & District Elizabeth Fry Society
03.2023 - 06.2025
Housing Front Desk Worker
ASK WELLNESS SOCIETY
09.2022 - 11.2022
Anti-Violence Crisis Support Worker
Kamloops Community YMCA
06.2022 - 11.2024
Peer Coordinator
PACIFIC AIDS NETWORK
06.2019 - 04.2020
Diploma - Community Support Worker & Addictions Worker
Academy of Learning College
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