Summary
Overview
Work History
Education
Skills
Linkedin
Volunteer Experience
References
Timeline
Generic

Dhruv Pandya

North Bay,Canada

Summary

Detail-oriented IT and Cybersecurity student with a strong foundation in Information Technology and Project Management. Skilled in business analysis, process documentation, and technical tools such as SQL, Jira, and Confluence. Experienced in customer-facing roles with proven communication, problem-solving, and teamwork abilities. Eager to contribute to technology projects, support agile delivery, and collaborate with cross-functional teams to deliver innovative solutions.

Overview

4
4
years of professional experience

Work History

Customer Service Agent(Team Lead)

Zedd Customer Solutions
North Bay, Canada
04.2025 - Current
  • Supported clients with troubleshooting and inquiries, ensuring timely resolution and customer satisfaction.
  • Applied analytical and problem-solving skills to identify root causes and recommend solutions.
  • Collaborated with teams to improve workflows and enhance customer service processes.

Package Handler

FedEx
North Bay, Canada
10.2024 - Current
  • Ensured accuracy and efficiency in processing shipments, applying attention to detail and data management skills.
  • Followed safety protocols and collaborated with team members to meet daily operational targets.

Customer Service Representative

Follett Corporation
North Bay, Canada
01.2024 - 01.2025
  • Provided technical and process support to customers while maintaining service standards.
  • Performed data entry and order processing, ensuring accuracy and efficiency in handling requests.
  • Worked in a team environment, enhancing collaboration and problem-solving abilities.

Retail Sales Associate (Contract)

Best Buy
North Bay, Canada
10.2024 - 12.2024
  • Assisted customers with technology products, explaining features and usage.
  • Met and exceeded sales targets while ensuring a positive customer experience.

Administrative Assistant

Mital Valve Co.
Ankleshwar, India
09.2021 - 11.2023
  • Managed scheduling for meetings and appointments across multiple departments.
  • Maintained electronic filing systems for easy document retrieval and organization.

Graphic/Web Designer

MBH Technology
Bharuch, India
12.2022 - 05.2023
  • Designed creative solutions for marketing teams, improving engagement through visual communication.
  • Designed responsive layouts that met the latest standards of HTML5 and CSS3 technologies.
  • Developed scalable web applications using .NET frameworks and C#.

Education

Project Management Information Technology -

Canadore College
North Bay, ON
04.2025

Cyber Security -

Canadore College
North Bay, ON
08.2024

Bachelor of Information Technology -

P.P. Savani University
India
05.2023

Skills

  • Requirements gathering
  • Net
  • SQL
  • Excel
  • Microsoft Office Suite
  • Jira
  • Confluence
  • Agile
  • SDLC
  • Data entry
  • Reporting
  • Usability analysis
  • Cybersecurity fundamentals
  • IT support
  • Project management
  • Emerging technology trends
  • Communication
  • Teamwork
  • Leadership
  • Adaptability
  • Problem-solving

Linkedin

  • https://www.linkedin.com/in/dhruv-pandya-3baa522a7

Volunteer Experience

Public Relations Volunteer, Rotary Club of Bharuch, Bharuch, India, 04/01/19, 11/30/23, Organized events and community engagement initiatives., Promoted activities through public relations and sponsorship coordination.

References

References available upon request.

Timeline

Customer Service Agent(Team Lead)

Zedd Customer Solutions
04.2025 - Current

Package Handler

FedEx
10.2024 - Current

Retail Sales Associate (Contract)

Best Buy
10.2024 - 12.2024

Customer Service Representative

Follett Corporation
01.2024 - 01.2025

Graphic/Web Designer

MBH Technology
12.2022 - 05.2023

Administrative Assistant

Mital Valve Co.
09.2021 - 11.2023

Project Management Information Technology -

Canadore College

Cyber Security -

Canadore College

Bachelor of Information Technology -

P.P. Savani University

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Dhruv Pandya