TINWA JIM
SAN LEANDRO
Summary
Results-driven Sales & Operations Professional with 4+ years of experience driving growth through strategic sales, customer relationship management, and operational excellence. Proven track record in building strong client relationships, managing inventory systems, and leading teams to achieve business objectives. Currently pursuing a Bachelor's Degree to leverage industry experience.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Sales Development Rep
MenuSifu
Mountain View
11.2024 - 07.2025
- Deliver integrated technology solutions (POS, menu management, CRM/loyalty systems) to new and existing restaurants, driving measurable client outcomes: increased revenue, improved customer retention, accelerated table turnover, and reduced labor costs through front-of-house and kitchen automation.
- Consistently met or exceeded monthly KPIs by independently sourcing and developing new business opportunities through cold outreach, networking, and territory management, managing full sales cycle from prospecting to closing while collaborating with cross-functional teams for seamless customer onboarding and success.
Sales and Operations Manager
DDC Electric Supply Inc
San Francisco
07.2023 - 08.2024
- Led new San Francisco branch to $2M first-year revenue, personally driving 42% of sales ($800k~) while managing operations, team development, and market expansion from ground-up launch.
- Built and scaled team from 2 to 6 members through strategic recruitment and training, overseeing end-to-end operations including inventory/receiving management, pricing strategy, and workflow optimization.
- Ensured regulatory compliance and project success by advising customers on local electrical codes, coordinating between sales, operations, and technical teams to deliver code-compliant solutions for residential and commercial projects.
- Implemented data-driven pricing and margin analysis across product lines, driving process improvements that enhanced operational efficiency and customer satisfaction.
Sales Specialist
DDC Electric Supply Inc
San Leandro
07.2022 - 07.2023
- Developed expertise in inventory management systems and NetSuite CRM platform.
- Provided exceptional customer service while maintaining accurate inventory records.
- Rotated through warehouse/logistics, sales, and operations/inventory accounting assignments.
Learning Ambassador
Amazon
Fremont
07.2021 - 11.2021
- Developed training materials and standardized procedures for consistent knowledge transfer.
- Trained and onboarded new employees, ensuring operational excellence and safety compliance.
- Recognized for exceptional leadership and ability to motivate team members.
Education
Associate of Science (AS) - Business
Ohlone College
Fremont, CA06.2023
Skills
- Sales Operation
- Salesforce CRM
- NetSuite CRM
- Cold Outreach
- Business Analysis
- Point of Sales System
- Customer Service
- Supply chain management
- Problem solving
- Team Leadership
Certification
Business Analysis Foundations - National Association of State Boards of Accountancy (NASBA)
Timeline
Sales Development Rep
MenuSifu
11.2024 - 07.2025
Sales and Operations Manager
DDC Electric Supply Inc
07.2023 - 08.2024
Sales Specialist
DDC Electric Supply Inc
07.2022 - 07.2023
Learning Ambassador
Amazon
07.2021 - 11.2021
Associate of Science (AS) - Business
Ohlone College