Tingshan Liu
WINNIPEG
Summary
Customer Manager offering a 10-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Founder
Qiantia Network
07.2019 - 03.2024
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
Senior Client Manager
KayTune Group Corporation
01.2018 - 06.2019
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
Education
Business Management
Red River College Polytech
Winnipeg, MB08.2025
Bachelor of Arts - Editing And Publishing
University of Shanghai For Science And Technology
Shanghai07.2013
Skills
- Team Leadership
- Client Engagement
- Strategic Thinking
- Entrepreneurial and Innovative
- Market Knowledge
- Project Management
- Business Development
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certificate in counseling
Chinese psychological counseling certificate
Additional Information
Bilingual in Chinese and English with over 10 years of experience in business management, serving multiple international brand clients. A versatile professional skilled in proposal writing and execution. Cheerful, optimistic, and a quick learner, I excel as an outstanding team collaborator.
Timeline
Founder
Qiantia Network
07.2019 - 03.2024
Senior Client Manager
KayTune Group Corporation
01.2018 - 06.2019
Business Management
Red River College Polytech
Bachelor of Arts - Editing And Publishing
University of Shanghai For Science And Technology
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