Tina McClement
Hubbards,NS
Summary
Well-regarded school bus driver offers clean driving history and strong safety record. Gets along well with students, bus monitors and teachers. Compassionate with students and great at resolving conflicts. Keeps bus clean and well-maintained with daily care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
School Bus Driver
South Shore Regional Centre For Education
02.2011 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Inbound Call Center Representative
Rogers Communications
03.2010 - 09.2010
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Education
High School Diploma -
Forest Heights Community School
Chester Basin, NS06-1993
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Behavior management
- Commercial driving
- Emergency procedures
- Route planning
- Vehicle inspections
- Defensive driving
- Pre-trip inspections
- Student supervision
- Class-c driver
Languages
English
Professional Working
Timeline
School Bus Driver
South Shore Regional Centre For Education
02.2011 - Current
Inbound Call Center Representative
Rogers Communications
03.2010 - 09.2010
High School Diploma -
Forest Heights Community School
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