Jeff Ferguson

• Carried out all duties connected to the guest experience - from restaurant arrival to menu education, wine education, food and wine pairings, through to the end of their dining experience.
• All transactional and business-related work done in association with guest experience.
• Bused tables, polished glassware, prepped tables, and helped close the restaurant as well as open it.
• Assisted in training new servers.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Delivered food orders promptly and courteously.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Implemented feedback from customers to improve service quality and menu offerings.
• Greeted customers, answered questions and recommended specials to increase profits.
• Provided excellent customer service to ensure satisfaction.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Addressed complaints to kitchen staff and served replacement items.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Trained new employees on restaurant procedures
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Monitored dining room for cleanliness and proper set-up at all times.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Followed health safety guidelines when preparing and serving food products.
• Provided exceptional service to high volume of daily customers.

• Same duties as described most recent job at The Mercantile Social, but additional responsibilities developing extensive wine list for the Exchange On Hollis, as it was a new restaurant opening to much acclaim.

- Dedicated extensive time to formulating wine pairings with menu items and assisted with development of menus.

- Implemented wine lists and assisting new servers with wine knowledge.

- Helped extensively with opening of The Exchange, six months prior to it opening. Helped/consulted with most aspects of the restaurant.