Tina Lang

My job descriptions carried on the same way as they were back in the Yorkton Canadian Tire.

• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Exhibited excellent people skills during interaction with employees and customers.
• Trained and developed new employees for ease of transition into team.
• Completed daily paperwork and computer entry of sales data as established by management.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Answered questions about store policies and addressed customer concerns.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created employee schedules to align coverage with forecasted demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.