Summary
Overview
Work History
Education
Skills
Timeline
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Tina Joseph

London,ON

Summary

Energetic Kitchen Staff Member with progressive experience in heavy traffic restaurant environments. Passionate culinary specialist with drive to master food preparation and deliver top-quality meals and service. Personable team player well-versed at stepping up to meet diverse and demanding kitchen needs.

Overview

4
4
years of professional experience

Work History

Insurance Advisor

ALLSTATE
09.2023 - Current
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
  • Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.

Overnight Associate

Walmart
09.2022 - 09.2023
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
  • Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
  • Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
  • Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
  • Collaborated closely with daytime staff to ensure seamless transition of responsibilities between shifts.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Cashier/Kitchen Staff Member

MINTLEAVES RESTAURANT
05.2021 - 09.2022
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Mastered various cooking techniques, resulting in increased confidence and skill within the kitchen staff team.
  • Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
  • Proactively identified areas for improvement within the kitchen environment and implemented changes to enhance overall staff performance and satisfaction.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Monitored food temperatures and quality throughout shifts.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Cashier/Kitchen Supervisor

MANNA CUSINE
05.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Graduate Certificate - Supply Chain And Operations Management

Fanshawe College of Applied Arts And Technology
London, ON
08.2021

Graduate Certificate - Insurance And Risk Management

Fanshawe College of Applied Arts And Technology
London, ON
12.2020

BBA - COMMERCE

MAHATMA GANDHI UNIVERSITY
INDIA
04.2019

Skills

  • Customer Service
  • Patience and Empathy
  • Food Preparation
  • Safe Food Handling
  • Workstation setup
  • Supply Restocking
  • Temperature Monitoring
  • Team Collaboration
  • Kitchen Operations
  • Punctual and Reliable
  • Heavy Lifting
  • Order Accuracy
  • Work Ethic and Integrity
  • Money Handling
  • Cash handling and management
  • Promotions and Discounts Understanding
  • Relationship Building

Timeline

Insurance Advisor

ALLSTATE
09.2023 - Current

Overnight Associate

Walmart
09.2022 - 09.2023

Cashier/Kitchen Staff Member

MINTLEAVES RESTAURANT
05.2021 - 09.2022

Cashier/Kitchen Supervisor

MANNA CUSINE
05.2020 - 05.2021

Graduate Certificate - Supply Chain And Operations Management

Fanshawe College of Applied Arts And Technology

Graduate Certificate - Insurance And Risk Management

Fanshawe College of Applied Arts And Technology

BBA - COMMERCE

MAHATMA GANDHI UNIVERSITY

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