Bharti Sharma
Brampton,ON
Summary
Results-driven professional focused on driving customer satisfaction and sales growth through exceptional service and team development. Experienced in overseeing operational efficiency while training staff to excel in customer interactions. Dedicated to transforming prospects into loyal clients, contributing significantly to organizational success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Insurance Advisor
Alliance Income Services
Vaughan, Ontario
09.2024 - Current
- Act as an expert advisor to your clients
- Proposed and sold tailored products to meet client needs, contributing to sales growth.
- Accompany and advise clients in the analysis of their travel insurance needs.
- Ensured high-quality customer experience through attentive service and support.
- Collaborated with underwriters to assess client risk and determine policy eligibility.
- Reviewed existing policies, recommending adjustments based on changing client needs.
- Educated clients on coverage benefits and policy terms to improve understanding and decision-making.
Store Manager
Warraich Meats
02.2021 - 04.2025
- Managing inventory control, cash control, and store opening and closing procedures.
- Created daily, weekly, and monthly sales reports to track performance and inform strategy.
- Training new employees on proper protocols and customer service standards and hiring, training, and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Evaluated current processes to identify and implement improvement plans.
- Reconciling daily sales transactions to balance and log day-to-day revenue and Tracking daily sales transactions and invoices for accurate and updated financial reporting.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Established and maintained relationships with vendors to enhance supply chain operations.
Fulfillment Associate
Amazon
09.2020 - 04.2021
- Selected and filled orders from stock to meet customer requirements efficiently.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Collaborated with coworkers on initiatives to improve production quality and streamline workflow.
- Assisted manager in training new employees on fulfillment strategies and best practices to enhance team performance.
- Followed procedures at all times for personal and team safety.
Line Operator
Niche Bakers
06.2019 - 08.2020
- Executed job order by adhering to product specifications, dimensions, tolerances, and sequence of operations to ensure quality output.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Calibrated machine feed and speed to resolve malfunctions, minimizing downtime and maintaining operational flow.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Coordinated order preparation by organizing paperwork, tagging boxes, and scanning barcodes for accurate tracking and efficient shipment.
Branch Manager
Ixora Academy
09.2016 - 01.2019
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Handled and set schedules of more than fifty staff members and proactively prepared for contingencies.
- Evaluated employee performance, implementing tailored improvement plans to enhance team effectiveness.
- Motivated employees by engaging them in business processes through effective communication and support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored overhead, prepared budgets, and directed spending and resources to support fiscal efficiency.
- Fostered positive customer relationships through friendly and professional interactions.
- Designed or used assessments to monitor student learning outcomes.
- Checked on instructor lessons and communication to assess the quality of education and assistance offered to students.
IELTS Trainer
Ixora Academy
08.2015 - 12.2017
- Instructed more than a thousand students in listening, speaking, and academic reading and writing.
- Conducted student progress reviews and provided tailored feedback on strengths and weaknesses to enhance individual development.
- Administered weekly mock tests for fifty students to assess readiness and reinforce test-taking strategies.
- Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Developed master copies for four modules to standardize lesson delivery and improve instructional quality.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Maintained accurate files of assessment results, graded assignments, and student work.
- Created new tests on Word files with the help of raw material taken from Wikipedia.
Education
Bachelor of Commerce - Accounts, Economics, Business Law, Income Tax,
Punjab Technical University
Amritsar07-2015
High School Diploma -
Bhavan's Sl Public School
CBSE05-2012
Skills
- Budget Administration
- Supply Ordering
- Hourly Shift Management
- Customer Service Management
- POS Systems
- Talent Recruitment
- Customer Relations
- Customer Service
Languages
- English
- Hindi
Certification
- HLLQP
Timeline
Insurance Advisor
Alliance Income Services
09.2024 - Current
Store Manager
Warraich Meats
02.2021 - 04.2025
Fulfillment Associate
Amazon
09.2020 - 04.2021
Line Operator
Niche Bakers
06.2019 - 08.2020
Branch Manager
Ixora Academy
09.2016 - 01.2019
IELTS Trainer
Ixora Academy
08.2015 - 12.2017
Bachelor of Commerce - Accounts, Economics, Business Law, Income Tax,
Punjab Technical University
High School Diploma -
Bhavan's Sl Public School