Tina Gallo
Calgary,AB
Summary
Dedicated Customer Service Professional with a proven track record in delivering exceptional customer service and maintaining high customer satisfaction levels. Skilled in managing customer orders with precision and efficiency, focusing on quality and accuracy. Proficient in troubleshooting and resolving order issues promptly, proactively updating customers on order status, and providing innovative solutions to enhance fulfillment processes. Collaborative team player with a strong ability to build and nurture relationships with customers, sales representatives, and internal teams to ensure streamlined operations and a superior customer experience. Experienced in prioritizing and managing a high volume of requests in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Sales Support Specialist
Hazelview Properties
05.2021 - Current
- Responsibilities include conversion of sales leads to leasing appointments, provide support to community teams in maintaining occupancy rates and achieving vacancy budget
- Acting as a liaison between customers and several internal teams
- Respond to email and telephone leasing inquires, accurately updating leasing team members of all appointments
- Maintain accurate records of all prospects for statistical reporting purposes, follow up with prospects who did not start an application in order to overcome objections or to being an application
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service /Inside Sales Representative
Enterprise Paper
02.2019 - 05.2021
- Complete order entry and creating and issuing of invoicing daily
- Developed a highly empathetic client relationship by maintaining regular contact with the established customer base, emphasizing developing long-term relationships to ultimately lead to achieving corporate goals
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
Court Clerk
Rocky View County Fire Service - Calgary, AB
02.2018 - 08.2018
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys
- Provided comprehensive administrative and clerical support, including organizing files, performing data entry of all Traffic Tickets, creating spreadsheets and imaging documents to increase office productivity
- Proofread own materials to assure proper layout, arrangement, grammatical composition, spelling, and inclusion of all pertinent information
- Provided scheduling, mail and correspondence assistance and developed substantial advancement of office procedures and database analysis to enhance usefulness.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
Service and Sales Representative
WestJet - Calgary, AB
01.2013 - 02.2018
- Provided exceptional customer service to guests by answering inquires, resolving issues, and providing general information about traveling with WestJet Utilized effective communication skills and sales techniques to assist guests in selecting the best travel experience
- Conducted data entry for all bookings to ensure accurate documentation of guests requests and purchases
- Demonstrated problem solving skills by researching information and resources to make informed decisions that balanced the needs of the guest and the business
- Built and maintained positive relationships with guests, travel partners and colleagues
- Actively participated in ongoing training and product updates to stay informed and provide up to the minute information to guests
- Collaborated with team members and managers to meet individual and team service goals.
Education
Diploma in Broadcasting Arts -
Columbia Academy
Calgary, ABDiploma in Travel and Tourism -
Canadian Travel School
Calgary, ABSkills
- Complaint resolution
- CRM software proficiency
- Customer Relationship Management
- Cross-selling techniques
- Customer Order Management
- Processing payments
- Analytical Thinking
- Friendly, Positive Attitude
- Analytical and Critical Thinking
Languages
English
Full Professional
Italian
Limited Working
Timeline
Sales Support Specialist
Hazelview Properties
05.2021 - Current
Customer Service /Inside Sales Representative
Enterprise Paper
02.2019 - 05.2021
Court Clerk
Rocky View County Fire Service - Calgary, AB
02.2018 - 08.2018
Service and Sales Representative
WestJet - Calgary, AB
01.2013 - 02.2018
Diploma in Broadcasting Arts -
Columbia Academy
Diploma in Travel and Tourism -
Canadian Travel School
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