Sukana Al-Mosawi
Windsor,ON
Summary
Determined individual seeking to obtain a position to utilize my exceptional multitasking, administrative, and communication skills. I am looking forward to getting an opportunity to encourage me to apply my knowledge from my Business Administration education and learn more with your company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Pitch Perfect Solutions
03.2024 - Current
- Achieved personal sales goals selling products, mobility services, and internet/TV services
- Worked closely with teammates to ensure the store is running at its peak operational performance
- Provided exceptional customer service and explained the products and services the company offers
- Boosted sales performance by providing timely and efficient support to the sales team.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Administrative Manager
Windsor Renovation Inc
04.2023 - Current
- Coordinate administrative support for project managers and field staff
- Manage schedules and appointments for project meetings and client consultations
- Handle incoming inquiries from clients, suppliers, and subcontractors
- Prepare and distribute internal and external communications
- Maintain accurate records and files, both digital and physical
- Coordinate travel arrangements and accommodations for staff
- Process invoices, purchase orders, and expense report
- Assist with the recruitment, and supervision of administrative staff.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Sales and Operations Management Representative
Penske Truck Leasing
08.2022 - 04.2023
- Developed consumer and commercial customer solutions to local and national accounts – including many of the Fortune 500
- Managed large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability, and customer satisfaction in a fast-paced and dynamic workspace
- Generated new business leads as well as foster existing customer relationships and worked with them to fulfil their needs
- Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Monitored and maintained documentation of financial records as well as overall revenue daily, weekly, and monthly
- Traveled between Windsor and London to manage both locations
- Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support
- Monitored market conditions, product innovations, and competitors' products, prices, and sales
- Set up and attended meetings with potential and existing customers
- Improved overall team performance by implementing effective management strategies and providing regular feedback.
- Optimized resource allocation by evaluating departmental needs, reallocating resources as necessary to maximize productivity and efficiency.
- Established performance metrics and KPIs to track departmental progress, utilizing data-driven insights for informed decision-making and strategic planning.
- Negotiated contracts with vendors, securing favorable terms while adhering to company guidelines and policies.
- Managed budgets responsibly, ensuring optimal allocation of resources to drive organizational growth and success.
- Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
- Implemented employee training programs that bolstered productivity, resulting in higher output rates without compromising quality standards.
- Mentored junior team members as they developed their skills, fostering a culture of continuous learning within the organization.
- Devised comprehensive action plans for underperforming departments, leading to marked improvements in efficiency and productivity.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Representative
The Source
10.2021 - 08.2022
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Representative
OSL Direct Services Inc
05.2021 - 10.2021
- Talked to customers over the phone and in person
- Sold Internet, TV services, mobility services and home security
- Identified sales opportunities with probing questions and acted on leads based on customer needs
- Answered product and service-related questions
- Set up sales appointments with customers
- Provided outstanding customer service
- Made outbound calls to prospective customers and placed their orders
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Created and implemented sales strategies to successfully meet company targets.
Education
Advanced Diploma - Business Administration Human Resources
St. Clair College
Windsor, ON04.2022
High school Diploma -
Vincent Massey Secondary School
Windsor, ON2017
Skills
- Team player who prospers in a fast-paced work environment
- Data entry
- Sales
- Sales strategy development
- Customer Relationship Management
- Customer Needs Assessment
- Business Development
- Complaint resolution
- CRM software proficiency
- Cross-selling techniques
- Effective negotiation
- Active Listening
- Excellent Communication
- Time management abilities
- Teamwork and Collaboration
- Point of sale operation
- Team Collaboration
- Contract Negotiation
- Problem-solving abilities
- Decision-Making
- Adaptability and Flexibility
- Task Prioritization
- Effective Communication
- Relationship Building
- Multitasking
Certification
Certified in CPR, First Aid & WHIMIS
Languages
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Support Specialist
Pitch Perfect Solutions
03.2024 - Current
Administrative Manager
Windsor Renovation Inc
04.2023 - Current
Sales and Operations Management Representative
Penske Truck Leasing
08.2022 - 04.2023
Sales Representative
The Source
10.2021 - 08.2022
Sales Representative
OSL Direct Services Inc
05.2021 - 10.2021
Advanced Diploma - Business Administration Human Resources
St. Clair College
High school Diploma -
Vincent Massey Secondary School
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