Tina Bews
Dartmouth
Overview
15
15
years of professional experience
Work History
Personal and Printing EMEA Customer Relations Lead
HP Inc
, Denmark
03.2019 - 09.2022
- My roles included: Nordic Consumer Team Lead, since January 2020
- EMEA team lead for Product Damage Return team, since August 2018
- Danish Commercial Agent for Printing and Computers
- As a commercial agent, the job includes trying to find a solution to an issue a customer is facing and keeping the customer happy
- As an ongoing process I am a part of implementing changes and testing new processes, that leads to customer satisfaction
- As team lead, I set up calls with the teams, trainings and am the main contact for our business partners
- Providing support and handing issues to the 2 teams, customers and our partners
- Setting up new processes
- Built and trained the new Nordic consumer team in Athens, Greece
- I was the main contact and handled the training of 12 new agents
- Was the main contact for all questions, process changes and updates
Personal and Printing EMEA Customer Relations team member
HP Inc
, Sweden
10.2013 - 02.2019
- Commercial agent for the Nordic market on IPG and PSG
- Handling daily complaints and improving customer satisfaction
- Implementing changes and testing new processes for the team
- Agent on the Product Damage Return team for EMEA since 2015
- And advanced to Team lead August 2018
Authentication Analyst
Symantec
, Ireland
05.2011 - 10.2013
- Taking care of the timely issuance of SSL Certificates and other security products, like Code Signing, for Symantec´s VeriSign and Thawte brand, focusing on the EMEA region and more specifically the Nordic market
- While adhering to strict policies and procedures, in place to secure the trust in the VeriSign/Thawte and Symantec brand, I am responsible for: Authentication of the company applying for the security certificate and the domain that needs to be secured
- Verifying if the customer´s contacts are employed at the requesting company and if they have authorization to request the certificate
- Verifying if the correct payment or payment authorization is received
- Providing excellent customer service
- Making sure the security certificate is issued within the agreed service level
User administration agent
IBM
, Ireland
11.2009 - 05.2011
- Administrative work for ARLA and Danske bank - located in Denmark
- Creation, deletion and adding access for the employees of ARLA and Danske bank
- Training of new hires to the accounts
- Asset management and Global Delivery Framework
Relocation
, Canada
09.2022 - Current
- Relocated from Denmark to Canada to get married, and start process
- Assisted with planning and executing various home improvement and maintenance projects
- Developed project management skills by coordinating tasks, schedules and resources
- Gained hands on experience within gardening and landscaping
- Collaborating with family members to solve problems and ensure successful project completion
Timeline
Relocation
09.2022 - Current
Personal and Printing EMEA Customer Relations Lead
HP Inc
03.2019 - 09.2022
Personal and Printing EMEA Customer Relations team member
HP Inc
10.2013 - 02.2019
Authentication Analyst
Symantec
05.2011 - 10.2013
User administration agent
IBM
11.2009 - 05.2011
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