Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
Generic

Tina Bews

Dartmouth,Canada

Summary

Results-driven professional, skilled in communication and teamwork with customers and business partners. Repeated success in guiding IT projects from start to finish, managing support operations and introducing new processes to promote operational efficiency and customer satisfaction. Strong support professional with a business focus.

Overview

14
14
years of professional experience

Work History

PPS EMEA CSS Customer Relations Lead

HP Inc
Denmark, Denmark
03.2019 - Current
  • My roles include: Nordic Consumer Team Lead, since January 2020
  • EMEA team lead for Product Damage Return team, since August 2018
  • Danish Commercial Agent for IPG and PSG
  • As a commercial agent, the job includes trying to find a solution to an issue a customer is facing and keeping the customer happy
  • As an ongoing process I am a part of implementing changes and testing new processes, that leads to customer satisfaction
  • As team lead, I set up calls with the teams, trainings and am the main contact for our business partners
  • Providing support and handing issues to the 2 teams, customers and our partners
  • Setting up new processes
  • Built and trained the new Nordic consumer team in Athens, Greece
  • I was the main contact and handled the training of 12 new agents
  • Was the main contact for all questions, process changes and updates.

PPS EMEA CSS Customer Relations team

HP Inc
Sweden, Sweden
10.2013 - 02.2019
  • Commercial agent for the Nordic market on IPG and PSG
  • Handling daily complaints and improving customer satisfaction
  • Implementing changes and testing new processes for the team
  • Agent on the Product Damage Return team for EMEA since 2015
  • And advanced to Team lead August 2018.

Assoc. Authentication Analyst

Symantec
Ireland, Ireland
05.2011 - 10.2013
  • Taking care of the timely issuance of SSL Certificates and other security products, like Code Signing, for Symantec´s VeriSign and Thawte brand, focusing on the EMEA region and more specifically the Nordic market
  • While adhering to strict policies and procedures, in place to secure the trust in the VeriSign/Thawte and Symantec brand, I am responsible for: Authentication of the company applying for the security certificate and the domain that needs to be secured
  • Verifying if the customer´s contacts are employed at the requesting company and if they have authorization to request the certificate
  • Verifying if the correct payment or payment authorization is received
  • Providing excellent customer service
  • Making sure the security certificate is issued within the agreed service level.

User administration agent

IBM
Ireland, Ireland
11.2009 - 05.2011
  • Administrative work for ARLA and Danske bank – located in Denmark
  • Creation, deletion and adding access for the employees of ARLA and Danske bank
  • Training of new hires to the accounts
  • Asset management and Global Delivery Framework

Education

Office education within Administration -

Danespo
05.2005

Skills

  • Process improvement
  • Project management
  • Customer service
  • Troubleshooting
  • Customer satisfaction
  • Negotiation
  • Training
  • Team leadership
  • Authentication
  • Development
  • Communication
  • Strategic planning

Websites

Personal Information

Title: Customer relations lead

Languages

Danish
Full Professional
Swedish
Professional
Norwegian
Elementary

Timeline

PPS EMEA CSS Customer Relations Lead

HP Inc
03.2019 - Current

PPS EMEA CSS Customer Relations team

HP Inc
10.2013 - 02.2019

Assoc. Authentication Analyst

Symantec
05.2011 - 10.2013

User administration agent

IBM
11.2009 - 05.2011

Office education within Administration -

Danespo

Similar Profiles

CREATE PROFILE
Tina Bews