Timothy Jaro
Victoria
Summary
A professional with experience in customer service, training, and research. Possessing a strong background in performing administrative roles.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
DSW-The Shoe Company
07.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Delivered exceptional customer service to enhance client satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed inventory to ensure optimal stock levels and minimize shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Regalia Assistant
University of Victoria Bookstore
06.2024 - Current
- Delivered prompt and effective customer assistance, enhancing overall service experience.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
Research and Development Manager
Institute of Corporate Directors, Manila, Philippines
01.2022 - 01.2024
- Facilitated client discussions to achieve optimal contract outcomes.
- Supervised and guided research projects to ensure timely and successful completion.
- Executed market research initiatives to uncover customer needs and preferences.
- Managed and fostered key partnerships to support R&D objectives.
Sales and Client Support Officer
Quipper Ltd. Philippines
07.2021 - 12.2021
- Provided exceptional sales and client support, ensuring customer satisfaction and loyalty..
- Conducted regular follow-ups with clients to ensure their continued satisfaction with our services and products.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Music Teacher
De La Salle University, Manila, Philippines
08.2020 - 12.2020
- Delivered comprehensive lessons in music theory.
- Guided research students in developing and refining their music-related projects.
- Monitored and guided research projects for music students, ensuring academic excellence.
- Enhanced student understanding by incorporating real-world examples and case studies into lessons.
Administrative Coordinator
De La Salle University, Cavite, Philippines
08.2018 - 08.2020
- Executed administrative tasks to support culture and arts development.
- Executed a range of administrative tasks to support office operations.
- Oversaw the activities and compliance of student organizations.
- Provided comprehensive support in student services, ensuring smooth operations and enhancing student experience.
Education
Diploma - Business Administration
University of Victoria
Victoria, BC04.2026
Bachelor of Music - Music Education
University of Santo Tomas
Manila, Philippines06.2018
Skills
- Time management
- Problem-solving
- Support services
- Computer skills
- Administrative duties
- Team collaboration
- Verbal and written communication
- Relationship building
- Data entry
Certification
- University of Adelaide - Introduction to Project Management
- Institute of Corporate Directors - Brand Architecture
- Ateneo Center for Continuing Education - Balanced Scorecard Basics
- Harvard X - Introduction to Datawise: A Collaborative Process in School Improvement
LANGUAGES
ENGLISH
Native or Bilingual
FILIPINO
Native or Bilingual
Timeline
Sales Associate
DSW-The Shoe Company
07.2024 - Current
Regalia Assistant
University of Victoria Bookstore
06.2024 - Current
Research and Development Manager
Institute of Corporate Directors, Manila, Philippines
01.2022 - 01.2024
Sales and Client Support Officer
Quipper Ltd. Philippines
07.2021 - 12.2021
Music Teacher
De La Salle University, Manila, Philippines
08.2020 - 12.2020
Administrative Coordinator
De La Salle University, Cavite, Philippines
08.2018 - 08.2020
Diploma - Business Administration
University of Victoria
Bachelor of Music - Music Education
University of Santo Tomas
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