Timo Poulos
Whitby,Canada
Summary
As an ambitious and dedicated professional driver trainer with over 20 years of experience in customer service in the driving industry, I am confident that I would be a valuable asset to Emterra as a Route Supervisor. My expertise lies in training defensive driving techniques to new and experienced drivers. Many years experience conducting classroom and hands on training to newly hired drivers as well as conducting recertification courses. Also experienced in hiring and retention, and managing a team on day to day operations. With my proven commitment to delivering the highest level of Customer Service, I am well prepared to extend my record of exceptional experience to your team. I would welcome the opportunity to discuss this position and my qualifications with you further.
Overview
24
24
years of professional experience
1
1
Certification
Work History
READY MIX OPERATOR
INNOCON
01.2022 - Current
- Operating a ready mix truck daily utilizing defensive driving techniques. Conducting pre-trips in line with MTO schedule 1. Ensuring ready mix loads are slumped and mixed correctly, and are delivered to customers across the GTA. Following company guidelines and completing all tasks as required. Working closely with the dispatcher to ensure accuracy of routes and timelines of ready mix. Maintaining safety on all sites by utilizing proper PPE and safety procedures.
VEHICLE DELIVERY DRIVER-TRANSPORTATION MANAGER
CANADA DRIVES
01.2018 - 01.2021
- Utilized large custom trailers to deliver vehicles to homes and business across Ontario. Employed my excellent organizational and time management skills daily, all while being very positive and motivating our diverse group. Was then promoted to Transportation Manager and was responsible to conduct interviews and hire new drivers. Also presented a training program to certify new hires and curriculum to recertify current drivers. Conducted investigations on vehicle contact incidents and followed up with reports and additional training as needed. Worked closely with other managers to ensure issues were documented and resolved using progressive discipline.
SUBWAY TRAIN OPERATOR
TTC
01.2005 - 01.2017
- Was a divisional trainer responsible for onboarding new operators and ensuring they are following all safety procedures. Worked closely with upper management and submitted many reports documenting the training scores and skills of operators I was training. As a member of the health and safety team I was responsible for following up on safety issues and resolving them according to provincial and company standards. Was responsible for operating subway train, including responding to alarms and train disablements.
DRIVING INSTRUCTOR
YOUNG DRIVERS OF CANADA
01.2001 - 01.2005
- Provided full training for students learning to operate a vehicle safely and to pass the ministry road test. Conducted classroom courses utilizing my abilities to recognize the learning style of each student and help them understand the curriculum I was presenting. Also provided COLLISION FREE program for licensed drivers looking to improve their driving safety skills. Created a positive environment in the classroom and made the course a fun experience for all students.
Education
High School Diploma - undefined
Victoria Park Secondary School
Instructors License - undefined
Young Drivers of Canada training centre
Customer Service Courses -
DEV internal program for TTC employees
Commercial Driver Improvement Course Certificate -
ONTARIO TRUCK TRAINING ACADEMY
Oshawa, ONSkills
- Sharp problem solver with energetic work attitude
- Considered a defensive driving expert and a positive instructor
- Seasoned in conflict resolution and a customer service expert
- Strong organizational skills and computer proficient
- Very positive team leader with a AZ/DZ license that’s very comfortable around large equipment
- Ability to identify drivers and customers needs and use proper course of action
Certification
- Centre for Security Training & Management Inc.
- Security Guard training consistent with the Ministry of Community Safety and Correctional Services’ Training Syllabus for Security Guards.
- Handcuffing and close quarter combat
- Federal, Provincial and Municipal Law
- Emergency First Aid with CPR Level C & AED
- WHMIS
Timeline
READY MIX OPERATOR
INNOCON
01.2022 - Current
VEHICLE DELIVERY DRIVER-TRANSPORTATION MANAGER
CANADA DRIVES
01.2018 - 01.2021
SUBWAY TRAIN OPERATOR
TTC
01.2005 - 01.2017
DRIVING INSTRUCTOR
YOUNG DRIVERS OF CANADA
01.2001 - 01.2005
High School Diploma - undefined
Victoria Park Secondary School
Instructors License - undefined
Young Drivers of Canada training centre
Customer Service Courses -
DEV internal program for TTC employees
Commercial Driver Improvement Course Certificate -
ONTARIO TRUCK TRAINING ACADEMY
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