Irvin Albert
Antioch,CA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Personable and responsible. Solid team player with upbeat, positive attitude.
Flexible, reliable and hardworking individual able to multi-task and strive in a team orientated environment. Adept at planning smooth routes, maintaining documentation and building strong relationships with companies and other customers in need of quality services. Organized and resourceful with a strong work ethic and punctual nature.
Overview
11
11
years of professional experience
Work History
Ready Mix Driver
Tri City Rock Concrete
2023.03 - Current
- Effectively managed time-sensitive deliveries ensuring minimal wait times at job sites.
- Streamlined delivery process for increased efficiency, implementing effective communication with dispatchers and customers.
- Boosted fuel efficiency with careful route planning, adherence to speed limits, and conscientious driving habits.
Installer
Aaron’s Floor Covering
2017.02 - 2023.03
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards
- Enhanced customer satisfaction by providing timely and accurate installations.
- Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
- Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
Equipment Driver
Lankford Logistics
2020.08 - 2021.06
- Performed daily equipment checks by recharging batteries and lubricating equipment parts.
- Adhered to strict company policies regarding vehicle cleanliness, ensuring all equipment remained in excellent working condition.
- Accelerated project completion timelines through skillful coordination of equipment transport and allocation.
- OTR Reefer
- Heavy haul equipment driver
Flooring Installer
Blue Print Studios
2013.06 - 2017.02
- Streamlined inventory management processes for more efficient tracking of materials used across all projects.
- Maintained open communication lines with clients throughout projects, addressing concerns promptly and professionally.
- Mentored junior installers, sharing expert knowledge and techniques for achieving top-quality results.
Education
Associate of Arts -
Evergreen Valley
San Jose, CASkills
- Strong organizational skills
- Customer service expert
- Active listening skills
- Adaptive team player
- Energetic work attitude
- Telecommunication skills
- Courteous demeanor
- Seasoned in conflict resolution
- Route Planning Abilities
Timeline
Ready Mix Driver
Tri City Rock Concrete
2023.03 - Current
Equipment Driver
Lankford Logistics
2020.08 - 2021.06
Installer
Aaron’s Floor Covering
2017.02 - 2023.03
Flooring Installer
Blue Print Studios
2013.06 - 2017.02
Associate of Arts -
Evergreen Valley
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