Tim Wagner
San Francisco
Summary
Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution.
Overview
4
4
years of professional experience
Work History
Regional Manager
LIDL
Radeburg
09.2023 - 05.2024
- Oversaw operations for 6 stores, managing a team of 120 employees, and directing hiring and onboarding processes. Reported key performance metrics to managing directors, developed and implemented regional strategies to boost market share, and analyzed financial data to identify growth opportunities.
- Fostered and maintained strong relationships with key customers, ensuring their feedback informed company processes. Evaluated customer feedback to implement improvements, thereby enhancing customer satisfaction and operational efficiency.
- Developed and managed annual budgets for each district, establishing and enforcing goals, policies, procedures, and performance standards for all regional personnel, aligning financial planning with business objectives, and driving consistency and excellence across all locations.
Customer Service Manager (Working Student)
Klarna Bank
Berlin
06.2020 - 09.2023
- Managed the scheduling of 10 employees, ensuring efficient workforce allocation and adherence to customer service standards. Monitored staff performance, provided exceptional customer service, and ensured my blueprints for team members were accurate.
- Developed and implemented strategies to enhance the customer service experience, including creating a comprehensive knowledge base for team members and reviewing customer feedback to identify areas for improvement.
- Compiled and reported performance indicators and customer feedback to the team lead, acting as the primary numbers analyst for the team to inform management decisions and improve service processes. Also provided customer service to validate and refine team strategies.
Marketing & Financial Analyst (Internship)
Reisetopia
Berlin
04.2021 - 08.2021
- Filtered and identified the most booked and profitable hotels, intensifying relationships with them to maximize profits. Implemented new business processes with CAMUNDA to ensure all journalists at Reisetopia produced articles with appropriate length, images, and web links.
- Analyzed trends in financial performance and identified discrepancies, recommending corrective actions to improve accuracy. Prepared detailed reports on the financial status of clients' investments and evaluated complex financial information to make informed recommendations.
- Developed strategies to improve business efficiency and reduce costs, continually seeking opportunities for operational enhancements.
Education
Master of Arts - Sales And Innovation Management
University of Applied Sciences Berlin (HTW Berlin)
12-2023
Bachelor of Arts - Business Administration
University of Applied Sciences Berlin (HTW Berlin)
03-2022
Skills
- Performance Management
- Sales and marketing strategies
- Operational management
- Big Data Analytics
- Workflow Analysis
- KPI analysis
- Lead prospecting
- Client Account Management
- Customer Service
- Microsoft Office
Timeline
Regional Manager
LIDL
09.2023 - 05.2024
Marketing & Financial Analyst (Internship)
Reisetopia
04.2021 - 08.2021
Customer Service Manager (Working Student)
Klarna Bank
06.2020 - 09.2023
Master of Arts - Sales And Innovation Management
University of Applied Sciences Berlin (HTW Berlin)
Bachelor of Arts - Business Administration
University of Applied Sciences Berlin (HTW Berlin)
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