Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tim Pham

Surrey,Canada

Summary

Experienced professional with a self-directed mindset and extensive experience in valuing real estate land, homes, and commercial properties. Highly analytical, organized, and detail-oriented with a systematic approach. Committed to customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs.

Overview

8
8
years of professional experience

Work History

Jewelry Appraiser

Jose & Co. Custom Jewellers
03.2022 - Current
  • Visited site locations to assess value of jewellery pieces.
  • Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
  • Documented condition and special features to provide accurate estimations.
  • Adapted quickly to changing market conditions, updating methodologies as necessary to maintain accuracy.

Sales Associate

Tim Platinum Jewelry
10.2018 - 01.2022


  • Greet clients that enter the facility and help each person locate or obtain pieces of jewelry depending on their needs and wants
  • Taking the opportunity to educate the customers about each gem and the proper way to maintain their jewelry.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Melanie Auld
09.2020 - 06.2021
  • Keen eye for detail and a steady hand exceled in crafting welded bracelets that are both elegant and durable.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.


Receptionist

Kerrisdale Star Nails
01.2018 - 08.2018
  • Walk clients to the proper beauty station and alert assigned beauticians of their arrival
  • Booking and confirming appointments via phone and email
  • As well as processing transitions and issuing receipts to the customers
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Sales Associate

Telus
07.2016 - 01.2017
  • Responsible for going Door-to-Door selling internet and Television services, as well as book appointments for the technician to come
  • Kept in contact with my clients making sure the everything was running smoothly via Phone or Email.

Education

Gemologist -

Canadian Gemology Association
09.2024

Accounting Diploma - Accounting

Bcit
06.2024

Diamond And Coloured Stone Diploma - Gemology

Gemology Institute of America
06.2022

Skills

  • POS System
  • Client Communication
  • Documentation requirements
  • Strong Knowledge of Gems
  • Punctual
  • Detail Oriented
  • Visual inspections

Languages

English
Vietnamese

Timeline

Jewelry Appraiser

Jose & Co. Custom Jewellers
03.2022 - Current

Sales Associate

Melanie Auld
09.2020 - 06.2021

Sales Associate

Tim Platinum Jewelry
10.2018 - 01.2022

Receptionist

Kerrisdale Star Nails
01.2018 - 08.2018

Sales Associate

Telus
07.2016 - 01.2017

Gemologist -

Canadian Gemology Association

Accounting Diploma - Accounting

Bcit

Diamond And Coloured Stone Diploma - Gemology

Gemology Institute of America

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Tim Pham