Sales professional with a proven track record of exceeding goals. Strong communication, organizational, and motivational skills. Skilled in developing business strategies and leading successful teams.
Overview
11
11
years of professional experience
Work History
Jewelry Appraiser
Vancouver Gem Institute
Vancouver, Canada
10.2023 - Current
Evaluates jewelry pieces, focusing on quality and authenticity
Evaluated cut, color, clarity, and carat weight of gemstones
Analyzed factors affecting jewelry values based on current market dynamics.
Craft detailed appraisal reports including comprehensive descriptions
Ensure records of appraisals are consistently accurate for documentation
Remained up-to-date on laws and regulations governing jewelry appraisals
Maintain adherence to industry protocols
Sales Associate
Sleep Country Canada
New Westminster, Canada
10.2022 - 08.2023
Handled customer transactions including purchases, refunds, and exchanges using POS systems
Encouraged customers to make additional purchases and suggested relevant items.
Ensured compliance with merchandising guidelines
Presented key capabilities of products during buyer engagements
Built rapport with new and returning clients to increase revenue
Executed routine cleaning to maintain store cleanliness
Ensured accurate balancing of cash drawers daily
Rolled out promotional campaigns to attract customers
Resolved customer complaints courteously
Leveraged insights to enhance sales performance
Outlined merchandise functions and maintenance to customers
Identified and obtained specific items based on customer preferences
Updated on latest sales and promotional events
Executed effective strategies to finalize sales transactions
Assisted customers with product selection, sizing and styling.
Sales Consultant
Bang & Olufsen
Vancouver, Canada
11.2021 - 07.2022
Developed and maintained relationships with clients to increase sales revenue.
Analyzed customer needs and preferences to recommend appropriate products.
Provided detailed product information to customers, including features, prices, and availability.
Conducted market research to identify new business opportunities.
Generated daily reports on sales activities for management review.
Resolved customer complaints and inquiries in a timely manner.
Performed cold calls to prospective customers to introduce company offerings.
Maintained accurate records of all sales activities in the CRM system.
Sales Administrator
Diamond Foundry
Los Angeles, USA
05.2019 - 10.2021
Utilized accounting software to perform data entry and analysis
Executed cold calls to assess leads
Provided support for sales operations
Ensure accuracy of figures, postings, and documents
Summarized financial information using journals, ledgers, and computers
Managed debit, credit, and total accounts in databases
Assisted sales team, providing expert responses to customer questions
Collaborated with store operations and merchandising for inventory management
Ensured store visuals met company guidelines
Compiled and assessed sales performance metrics
Strengthened client connections driving repeat business
Sales Account Executive
Ofer Mizrahi Diamonds
Vancouver, Canada
04.2014 - 01.2020
Conducted sales calls to introduce products and services to potential customers.
Developed relationships with key decision makers in target accounts.
Created detailed reports on account status and performance metrics.
Researched customer needs and tailored solutions to meet those needs.
Negotiated contracts with customers.
Education
Workshop - Professional Jewellery Appraiser Course
Canadian Jewellers Association
Vancouver, BC
09-2024
Certificate - Natural & Lab-Grown Diamond Grading
Canadian Gem Lab
Vancouver, BC
04-2023
Certificate - Diamond Essentials
Gemological Institute of America
Vancouver, BC
03-2023
Certificate - Gemology & Grading
Canadian Gem Lab
Vancouver, BC
01.2019
Diploma - 3D Animation & Visual Effects
Vancouver Film School
Vancouver, BC
03.2018
Diploma - Art & Design Foundations
Vancouver Film School
Vancouver, BC
10-2016
Skills
Diamond Quality Assessment
Certified Jewelry Appraiser
Account Relationship Development
Sales Strategy Development
Customer Retention Strategies
Prospective Client Outreach
In-Depth Product Understanding
Promotional Strategy Development
Strong Verbal and Written Skills
Excel Data Management
Photography abilities
Proficient in Adobe Photoshop
Video Editing Expertise
Appraisal Report Writing
References
References available upon request
Timeline
Jewelry Appraiser
Vancouver Gem Institute
10.2023 - Current
Sales Associate
Sleep Country Canada
10.2022 - 08.2023
Sales Consultant
Bang & Olufsen
11.2021 - 07.2022
Sales Administrator
Diamond Foundry
05.2019 - 10.2021
Sales Account Executive
Ofer Mizrahi Diamonds
04.2014 - 01.2020
Workshop - Professional Jewellery Appraiser Course
Assistant Director- Admin & HR (Manager) at Gem & Jewellery Research & Training InstituteAssistant Director- Admin & HR (Manager) at Gem & Jewellery Research & Training Institute
Independent Research and Writing (Mental Health) at Independent / Self DirectedIndependent Research and Writing (Mental Health) at Independent / Self Directed