Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tigisti  Emeha

Tigisti Emeha

Calgary,Alberta

Summary

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Kenensa Hotel
Addis Ababa , Addis Ababa
05.2015 - 06.2022
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Library And Information Technology

College of Mai Nefhi
Eritrea
06.2011

Skills

  • Correcting Discrepancies
  • Inbound and Outbound Calling
  • Safety Regulations
  • Customer Service

Timeline

Customer Service Associate

Kenensa Hotel
05.2015 - 06.2022

Library And Information Technology

College of Mai Nefhi
Tigisti Emeha