Summary
Overview
Work History
Skills
Languages
Timeline
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Tiffany Louis Jean

Montreal,QC

Summary

Committed waitperson with a history of meeting company needs and consistent organized practices. Prowess in working under pressure and adapting to unpredictable situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Food and Beverage Server

MAKAŌ Montreal
Montreal, QC
07.2024 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Server

3 Amigos Mexican Restaurant
Montreal, Qc
06.2023 - 02.2024
  • Increased table turnover rate by 15% through efficient service practices and the implementation of a streamlined ordering system using POS technology.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Server

The Royal Montreal Golf Club
Montreal, QC
03.2023 - 06.2023
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Delivered exceptional customer service by efficiently managing up to a double dozen tables to achieve costumer satisfaction through prompt and accurate order processing and effective problem resolution.

Server & Bartender

HMSHost, Montréal–Trudeau International Airport
Dorval, QC
11.2022 - 01.2023
  • Increased sales through personalized customer service and upselling techniques while managing a high-volume bar and dining area efficiently.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Provided drink suggestions to customers based on their preferences.

Bar Server

Ubar, Montréal–Trudeau International Airport
Montreal, QC
06.2022 - 08.2022
  • Performed opening and closing duties including restocking supplies.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.

Nanny/Babysitter

Private home
Montreal, QC
12.2020 - 07.2022
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Kept detailed records of each child's progress including meals eaten, naps taken..
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.

Cashier/Customer Service

Epicerie Laverdure
Terrebonne, QC
11.2021 - 06.2022
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.

Skills

  • Multilingual (Enlgish/Spanish/French)
  • Point of Sale (POS) system operations
  • High-volume dining
  • Food handling safety
  • Wine Knowledge
  • Menu Memorization
  • Time Management
  • Able to stand 12 hours
  • Inventory

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Professional

Timeline

Food and Beverage Server

MAKAŌ Montreal
07.2024 - Current

Server

3 Amigos Mexican Restaurant
06.2023 - 02.2024

Server

The Royal Montreal Golf Club
03.2023 - 06.2023

Server & Bartender

HMSHost, Montréal–Trudeau International Airport
11.2022 - 01.2023

Bar Server

Ubar, Montréal–Trudeau International Airport
06.2022 - 08.2022

Cashier/Customer Service

Epicerie Laverdure
11.2021 - 06.2022

Nanny/Babysitter

Private home
12.2020 - 07.2022

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Tiffany Louis Jean