Jose Perez Ballester

• Achieved +95% customer satisfaction rating through effective communication and prompt issue resolution.
• Provided courteous, friendly service while multitasking in fast-paced environment. Remained focused, calm and professional during peak rush hours..
• Managed busy serving shifts with up to 20 tables, ensuring accurate order taking and efficient service.
• Managed bar area, serving diverse selection of beers and mixed drinks to patrons, while ensuring responsible alcohol service and compliance with liquor regulations.
• Successfully executed events with over 100 guests, maintaining impeccable attention to detail and customer satisfaction.
• Collaborated with kitchen team to ensure accurate preparation and timely delivery of orders to 300+ customers daily.
• Received and accurately processed average of +50 credit card transactions per shift, maintaining 100% error-free record. Used point-of-sale systems and completed end-of-shift paperwork accurately.
• Assisted in coordinating and executing 10+ successful special events, including weddings and corporate functions.
• Adhered to health and safety standards while handling food and beverages. Cleaned and set up tables to promptly seat guests and reduce wait times

• Oversaw daily business and operations for 4 car models: generated +70% market share & +64% USD revenues
• Developed business cases and market strategies for Sedan & SUVs; persuaded Market & Regional Directors and VPs for business case feasibility, and crystallized and executed +3 cases with proposed product strategy
• Launched New Sentra and X-Trail models; coordinated +20 members of cross-functional teams and external event producers; trained +200 dealership salespeople and managers on new product features by hosting webinars
• Increased sales by 45% of 3 car models by outlining and executing 3-month sales-rep incentive plan