Tiffany Leitch
Newmarket
Summary
Proven Sales Representative and Store Manager with a track record of enhancing customer satisfaction and expanding client bases, notably at Rogers. Skilled in relationship building and upselling, adept at problem-solving and training teams to exceed sales targets. Demonstrates exceptional product knowledge and customer service, fostering long-term loyalty.
Overview
10
10
years of professional experience
Work History
Sales Representative
Rogers
10.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Store Manager
Wireless Communications Plus
06.2015 - 10.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
High School Diploma -
Aurora Highschool
Aurora, ON06-2006
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Relationship building
- Product and service knowledge
- Store merchandising
- Upselling and cross selling
- POS systems
Timeline
Sales Representative
Rogers
10.2017 - Current
Store Manager
Wireless Communications Plus
06.2015 - 10.2017
High School Diploma -
Aurora Highschool
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