Tiffany Hunt
Long Beach
Summary
Self-motivated and detail-oriented in administration, with over 20 years of professional experience in customer relations and administrative capacity. Proven ability to pay attention to detail, problem-solve, provide support and assistance to both a single department and multiple individuals throughout the company, with in-depth experience in data management, research, report writing, and developing accounts, with strong communication and customer service.
Overview
13
13
years of professional experience
Work History
Funding Specialist
American Honda Finance
Cypress
04.2017 - Current
- Assist clients with procuring funding support for dealerships.
- Collaborate with other internal services to ensure client needs and expectations are met.
- Verify documents for signatures, dates, and payments.
- Manage the day-to-day account activities for clients, deduct the 1st and 2nd payments before finalizing deals, and ensure all documents are present and correct before booking.
- Managed customer relationships by providing regular updates on progress towards obtaining desired funding outcomes.
- Conducted detailed research into potential funding opportunities for clients.
- Reviewed and analyzed documents to ensure the accuracy of data and compliance with company policies.
Senior Order Processor Representative
Spidell Publishing
Anaheim
08.2016 - 01.2017
- Answered phones and took delivery orders specifications for computer entry.
- Responded to customer service issues in a timely manner and maximum satisfaction.
- Provided information on company offerings and recommended most fitting services.
- Listen to clients' needs and recommend appropriate options. Skillfully clear up conflict or route to correct person for handling.
- Process payments and set up daily deposits.
- Quickly learned details of shipping industry. Performed data entry-alpha and numeric data entry to add new records, verify, correct, edit and change.
Senior Customer Service Representative
Noritsu Corporation
Buena Park
05.2016 - 07.2016
- Entered accurate data in excel spreadsheets within a deadline time frame.
- Made outbound call's to confirm serial numbers for X-ray machines in dental offices.
- Respond to questions and concerns about service changes and coverage.
- Keeping accurate records of discussion or correspondence with customers.
- Properly responded to general inquiries from staff and clients via telephone, email and fax.
- Answered customer's telephone calls regarding eta, service and option solutions.
Senior Sales Customer Service Representative
U.S Protection Corporation
Long Beach
04.2015 - 04.2016
- Properly directed inbound calls in phone queues to the appropriate representatives in the sales department.
- Made reasonable procedure exceptions to accommodate unusual customer's request.
- Provided accurate and appropriate information in response to customer inquiries.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Maintained customer records by updating account information.
- Resolved product or service problems by clarifying the customers complaint; determining the cause of the problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Senior Customer Service Representative
Ralph's Grocery Corporate Office
Compton
02.2013 - 08.2013
- Provided front desk representation to clients.
- Greeted visitors and answered busy multi-lines phone system.
- Screened calls and referred callers to appropriate personnel as necessary.
- Answered, recorded, logged, and processed all calls, request, questions or other miscellaneous customer service issues.
- Operated 8- line switchboard with 100 plus extensions all in a timely order.
- Received, recorded and relayed messages correctly and legible.
Education
Diploma/Certificate -
Casa Loma College
Hawthorne, CASkills
- Typing speed is 30 to 45 wpm
- Microsoft Office Suite
- Data/file management
- Detailed and organized
- Direct executive support
- Time management
- Report preparation
- Attention to detail
- Effective communication
- Problem solving
- Internal collaboration
Timeline
Funding Specialist
American Honda Finance
04.2017 - Current
Senior Order Processor Representative
Spidell Publishing
08.2016 - 01.2017
Senior Customer Service Representative
Noritsu Corporation
05.2016 - 07.2016
Senior Sales Customer Service Representative
U.S Protection Corporation
04.2015 - 04.2016
Senior Customer Service Representative
Ralph's Grocery Corporate Office
02.2013 - 08.2013
Diploma/Certificate -
Casa Loma College