Tiffany Cooper
Inglewood
Summary
Knowledgeable Clinic Support Specialist with a solid foundation in medical scribing, phlebotomy and office administration. Proficient in medical terminology, electronic health records, and supporting clinical staff. Demonstrated strong organizational skills and attention to detail, ensuring seamless communication, accurate documentation, and high-quality patient care. Strong collaborator with a commitment to excellence in clinical settings who adapts to changing needs and ensures reliable results. Seeking an entry level position in Healthcare, Research, or Customer Service fields through a part-time or full-time position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Support Specialist
UCLA Counseling and Psychological Services
08.2023 - Current
- Maintain high levels of patient confidentiality
- Verifying student eligibility and registration via campus mainframe system
- Transmission of outside referral information to approved providers including but not limited to scanning documentation
- Providing patient instructions for scheduling appointments
- Updating contact information for outside providers, and tracking of daily/monthly referrals
- High-volume scheduling coordination, in-person and by phone using the CAPS electronic medical record (Point and Click), including but not limited to clinical template reconciliation
- Maintenance of group and individual calendars
- Checking/receiving/distributing voice messages and screening/directing phone calls to appropriate department/staff
- Scheduling of departmental resources including equipment and space, for internal and external use
Medical Scribe
Manhattan Dermatology
04.2022 - 06.2023
- Accompany the healthcare provider into patient examination rooms in order to transcribe the patient's history, physical exam findings, consultations, labs, X-rays, and other evaluations, as stated by the provider, directly into the medical record
- Prepare plans for follow-up care, as directed by the provider
- Process admitted and discharge paperwork
- Transcribe patient education and explanations of risks and benefits as performed by the physician
- Assist in referrals, ordering tests, procedures, and medication as directed by the physician
- Prepare and edit scribed charts for physician review and signature
- Perform other duties as assigned
- Provide advanced support to providers, including documenting phone calls, alerting the physician with labs/radiology reports are complete, grabbing faxes, etc
Patient Intake Coordinator
Manhattan Dermatology
10.2022 - 02.2023
- Welcome, register, and admit patients into practice
- Gather information about patients and create patient records in electronic medical record (Modernizing Medicine)
- Make appointments and schedule procedures for future medical treatments
- Answer questions, via telephone or in person, related to services and make referrals when necessary
- Scan patient’s insurance cards or pathology reports into their charts
- Verify insurance and collect copayments, balances, and payments for various procedures
- Create, file, organize, and retrieve patient records, both paper documentation and electronic files
Customer Service Representative
L.A. City Wildcats Youth Academy
08.2017 - 04.2022
- Receives, sorts, and routes mail, and maintains and routes publications
- Maintains fax machines, assists users, sends faxes and retrieves and routes incoming faxes
- Takes payment for services and products
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
- Performs other clerical duties as needed, such as filing, photocopying, and data entry
- Answers phones
- Greet client's, answer client's question about the program, and register clients in program
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ12-2022
High School Diploma -
Narbonne High School
06-2017
Skills
- Excellent written and verbal skills
- Mastered the use of desktops, laptops, and various printer/scanner machines
- Proficient in Microsoft Office, Teams, and Outlook
- Direct workflow activities to support clinic’s need
- High call volume
- Data entry expertise
- Mail handling and distribution
- Inventory control
- Office administration
- Excellent active listening skills
- Reliable
- Remote support
- Customer relationship management
- Training and coaching
- Technical assistance
- Empathy and patience
- Escalation handling/ conflict resolution strategies
- Data collection
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
- Team collaboration strength
- Time management aptitude
- Patient charting expertise
- Professionalism and ethics
- Detail-oriented approach
- Medical transcription
- Clinical support
- Interpersonal relationship building
- Problem-solving
- Pharmacology awareness
- Computer literacy proficiency
- Knowledge of ICD-10 and CPT codes
- Medical abbreviations
- HIPAA compliance
- Critical thinking
- Patient history expertise
- Medical terminology proficiency
- Anatomy and physiology
- Electronic health records management
- EMR / EHR
- Appointment scheduling
- Venipuncture
Certification
- The American Heart Association, BLS Provider- 2023
- Basic Life Support (CPR and AED) Certificate- 2023
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA)-2024
- Licensed Phlebotomist - [CA] Department of Health Services - [in progress]
Timeline
Clinic Support Specialist
UCLA Counseling and Psychological Services
08.2023 - Current
Patient Intake Coordinator
Manhattan Dermatology
10.2022 - 02.2023
Medical Scribe
Manhattan Dermatology
04.2022 - 06.2023
Customer Service Representative
L.A. City Wildcats Youth Academy
08.2017 - 04.2022
- The American Heart Association, BLS Provider- 2023
- Basic Life Support (CPR and AED) Certificate- 2023
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA)-2024
- Licensed Phlebotomist - [CA] Department of Health Services - [in progress]
Bachelor of Science - Biological Sciences
Arizona State University
High School Diploma -
Narbonne High School
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