Alfonso Olmedo

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Restructured customer service process, ensuring quicker response times.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Designed employee recognition program that improved morale and reduced turnover.

• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.

Worked closely with a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.

• Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
• Exceeded client expectations by delivering high-quality solutions tailored specifically to their unique needs and requirements consistently throughout projects undertaken over time range.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
• Trained Onsite Mangers on the basic fundimentals of the position

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Achieved the 1st place award for safety
• Lowered the IFR SFR for the branch by implementing a safety procedure at the work site

• Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
• Developed strong relationships with clients, resulting in repeat business and excellent referrals.
• Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
• Submitted payroll before the deadline.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry Associates.