Ashley Dao

• Oversee daily operations to ensure exceptional customer service and satisfaction.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed high-volume calls, ensuring timely responses and service excellence.
• Trained and mentored 20-30 team members to enhance performance and improve service delivery.
• Handled cash, credit, and debit payments with accuracy and attention to detail.
• Developed training programs that improved team performance in handling customer inquiries effectively.

Pre-OP Department

• Supported nursing staff in delivering quality care through effective communication with patients and families.
• Restocked medical supplies and consumables to prepare procedure rooms.

Infusion Department

• Reported patient requests, concerns, and other observations to staff.
• Collaborated with healthcare teams to identify areas for improvement in patient interactions.
• Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
• Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
• Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.

DSU Department

• Transported patients and helped with discharge procedures.
• Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
• Enhanced patient experience by providing compassionate care and assistance during hospital visits.
• Complied with HIPAA standards to confidentially maintain patient medical information.
• Restocked supplies and filed paperwork to satisfy department leadership requests.

• Carefully anticipated, addressed parents’, students’, and other instructors’ needs
• Trained faculty and staff to develop courses in learning management systems.
• Analyzed student performance data to refine instructional methods and improve learning outcomes.
• Developed and implemented curriculum frameworks aligned with educational standards.
• Conducted surveys with students upon course completion to gather feedback for improvement.