Tian(Skyler) Liu

• Supervised beverage service operations, ensuring consistent quality, speed, and guest satisfaction.
• Trained staff on drink preparation, service standards, and sanitation procedures.
• Monitored inventory levels and replenished supplies to prevent service interruptions.
• Coordinated daily shift assignments to maintain efficient floor coverage.
• Resolved guest concerns promptly, supporting positive service recovery and repeat business.
• Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.

• Royal Canadian Regiment (RCR) – 140th Anniversary Celebration
  Event Planning Project | Fanshawe College
• Coordinated campus event logistics, aligning room bookings, setup requirements, and stakeholder expectations.
• Managed event schedules using calendar systems to prevent conflicts and maintain accurate bookings.
• Communicated with faculty, staff, vendors, and guests to confirm event details and resolve issues.
• Prepared event materials, signage, and setup instructions to support smooth onsite execution.

OTEC Conference – Student Educational Event
Event Planning Project | Fanshawe College

• Organized OTEC Conference presentation for Hospitality & Tourism students at Fanshawe College.
• Coordinated venue booking, setup, and invitations for student guests.
• Managed on-site event operations and supported the smooth execution of the event from start to finish.
• Collaborated with team members to ensure successful execution of educational event for Hospitality & Tourism students.