Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roisin Hunt

Jasper,AB

Summary

Dedicated Food and Beverage Supervisor with strong customer service skills. Proven ability to resolve issues promptly and maintain high satisfaction levels while ensuring compliance with food safety standards.

Overview

12
12
years of professional experience

Work History

Food and Beverage Supervisor

Pursuit Collection
Jasper, AB
05.2024 - Current
  • Supervised daily operations to ensure high-quality food and beverage service.
  • Trained and mentored staff on service standards and best practices.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty

Food and Beverage Supervisor

Mercure Hotel
Warrington, Uk
11.2023 - 04.2024
  • Supervised daily food and beverage operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on service standards, enhancing team efficiency and customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Assistant Manager Trainee

The Carden Arms
Tillston, Cheshire, UK
07.2023 - 10.2023
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Trained new staff on company policies and operational procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Certified Ski Instructor

Castle Mountain Resort
Pincher Creek, AB
12.2022 - 03.2023
  • I spent this season training toward my level 3 exam. Unfortunately I was unable to take the exam before I had to head home.
  • Evaluated skier progress, providing constructive feedback for continuous growth.
  • Instructed diverse groups of students in skiing techniques, ensuring safety and skill progression.

Waitress

Pursuit Collection
Jasper, AB
05.2022 - 10.2022
  • Provided exceptional customer service in a high-volume dining environment.
  • Resolved guest complaints swiftly, enhancing overall dining experience and loyalty.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Certified Ski Instructor

Castle Mountain Resort
Pincher Creek, AB
12.2021 - 04.2022
  • My first season consisted of a lot of t
  • Mentored junior skiers, fostering their development and skills.
  • Detailed safety rules and procedures regarding activities for customers and guests.

Warehouse Worker

Pentland Group
Middlewich, Cheshire, UK
06.2021 - 10.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Waitress

The Badger Inn
Churchminshull, Cheshire, UK
05.2018 - 04.2021
  • Contributed to team efforts by communicating effectively with colleagues during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Checked guests' identification before serving alcoholic beverages.

Waitress

Marston's Brewery
Nantwich, Cheshire, UK
02.2017 - 05.2018
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Handled cash transactions accurately, maintaining financial accountability and integrity.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Field Placement Student

Ecolab
Northwich, Cheshire,UK
10.2017 - 10.2017

Whilst on mandatory work placement during my second to last year in high school I assisted the marketing team with day-to-day marketing activities and partnered with sales support team on Excel data entry, forming an introduction to office and administrative work.

Food Service Attendant

King's Lock Fish and Chip Shop
Middlewich, Cheshire, UK
01.2015 - 02.2017
  • Operated fryers and grills efficiently, ensuring high-quality food preparation and adherence to safety standards.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Portioned and wrapped food to place directly on plates for service to patrons.

Education

Bachelor of Science - Product Design

Bangor University
Bangor, North Wales, UK
07-2021

A Levels - Business Studies

Sir John Deane's College
northwich cheshire
04-2018

A Levels - Product Design

Sir John Deane's College
Northwich,Cheshire
04-2018

High School Diploma -

Middlewich High School
Middlewich, Cheshire
06-2016

Skills

  • Beverage service
  • Food allergy knowledge
  • Safety compliance
  • Beverage management
  • Allergen awareness
  • Beverage making
  • Table service
  • Customer service
  • Quality assurance
  • High volume dining
  • Operational procedures
  • Food hygiene
  • Cash handling
  • Payment acceptance
  • Staff supervision
  • Staff leadership
  • Worker training
  • High-volume dining
  • Strong multitasking
  • Attention to detail
  • Critical thinking
  • Decision-making
  • Problem-solving
  • Complex Problem-solving
  • Conflict resolution
  • Staff development
  • Active listening
  • Guest relations
  • Food service etiquette
  • Basic math
  • Analytical skills
  • Team training

Timeline

Food and Beverage Supervisor

Pursuit Collection
05.2024 - Current

Food and Beverage Supervisor

Mercure Hotel
11.2023 - 04.2024

Assistant Manager Trainee

The Carden Arms
07.2023 - 10.2023

Certified Ski Instructor

Castle Mountain Resort
12.2022 - 03.2023

Waitress

Pursuit Collection
05.2022 - 10.2022

Certified Ski Instructor

Castle Mountain Resort
12.2021 - 04.2022

Warehouse Worker

Pentland Group
06.2021 - 10.2021

Waitress

The Badger Inn
05.2018 - 04.2021

Field Placement Student

Ecolab
10.2017 - 10.2017

Waitress

Marston's Brewery
02.2017 - 05.2018

Food Service Attendant

King's Lock Fish and Chip Shop
01.2015 - 02.2017

Bachelor of Science - Product Design

Bangor University

A Levels - Business Studies

Sir John Deane's College

A Levels - Product Design

Sir John Deane's College

High School Diploma -

Middlewich High School
Roisin Hunt