Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Affiliations
Languages
Timeline
AdministrativeAssistant

Tianchen Lu

Richmond,BC

Summary

Dynamic and results-driven professional with experience at Microsoft, excelling in cross-functional coordination and documentation. Proven ability in customer relationship management and data analysis, enhancing organizational workflow and client satisfaction. Adept at creating impactful presentations and fostering effective communication, ensuring seamless operations in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate (Part-Time)

Rome Station (Hermès)
Richmond, Canada
09.2023 - 04.2024
  • Customer Relations: Provided high-quality customer service and managed client relationships in a luxury retail environment.
  • Inventory Support: Assisted in inventory management and merchandise presentation to uphold brand standards.

Business Operations Intern

Microsoft (China) Co.
Shanghai, China
08.2022 - 09.2022
  • Cross-functional Coordination: Streamlined internal communication processes, facilitated cross-departmental meetings, and supported scheduling.
  • Documentation & Reporting: Managed detailed internal documentation, scheduling, and reporting tasks efficiently, improving organizational workflow.

HR Assistant Intern

Shanghai Weidao Information Technology Co., Ltd.
Shanghai, China
06.2021 - 09.2021
  • HR Administration: Managed employee onboarding processes, handled administrative documentation, and assisted with event coordination.
  • Internal Communication: Enhanced internal communication efficiency by streamlining employee records and facilitating cross-departmental communication.

Front Desk Assistant (Part-Time)

Party Golf
Richmond, Canada
09.2018 - 09.2019
  • Sales & Customer Service: Managed reservations and sales transactions efficiently, enhancing customer satisfaction.
  • Operational Support: Maintained smooth daily operations and proactively resolved customer inquiries and concerns.

Education

Master of Science - Cybersecurity

New York Institute of Technology
Vancouver
05.2025

Bachelor of Science - Forest Resources Management

University of British Columbia
Vancouver, BC
06.2023

Skills

  • Microsoft Office Suite
  • Data analysis and visualization
  • Customer relationship management
  • Document creation and editing
  • Presentation design and delivery
  • Email communication and scheduling

Certification

  • IELTS Academic – Overall Band 8.0
    Demonstrates advanced English proficiency across all communication areas.
  • Class 5 Driver’s License – British Columbia, Canada
    Full driving privileges in BC; suitable for commuting and task-based mobility.
  • Go (Weiqi) – Amateur 5 Dan
    Certified high-level amateur rank in the traditional strategy board game Go, reflecting strong analytical thinking, decision-making skills, and discipline.

Hobbies and Interests

Passionate about badminton; physically active with excellent stamina and adaptability, Reading, Continuous Learning.

Affiliations

  • Founder & President, Vancouver Badminton Society – Lead and manage a community badminton club with over 500 active members. Organize weekly matches, seasonal tournaments, and collaborative events with local sports groups.
  • Volunteer Language Tutor – Conduct weekly English and Mandarin conversation sessions for new immigrants to support community integration.
  • Cybersecurity Workshop Organizer – Coordinated student events focused on digital safety, inviting guest speakers and creating hands-on learning experiences.

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Sales Associate (Part-Time)

Rome Station (Hermès)
09.2023 - 04.2024

Business Operations Intern

Microsoft (China) Co.
08.2022 - 09.2022

HR Assistant Intern

Shanghai Weidao Information Technology Co., Ltd.
06.2021 - 09.2021

Front Desk Assistant (Part-Time)

Party Golf
09.2018 - 09.2019

Master of Science - Cybersecurity

New York Institute of Technology

Bachelor of Science - Forest Resources Management

University of British Columbia
Tianchen Lu