Blerta Doku
Toronto,ON
Summary
Detail-oriented Finance student with over 2 years of customer service experience. Skilled in financial analysis, risk management, and business strategy. Proficient in MS Office and money management software like QuickBooks and NaviPlan. Known for problem-solving, time management, and achieving results in dynamic environments.
Overview
2
2
years of professional experience
Work History
Sales Associate (Part-time)
Blue Notes
Toronto, ON
07.2020 - 12.2021
- Enhanced store sales by optimizing layout and product displays, leading to a 15% increase in customer engagement
- Provided tailored product recommendations, contributing to a 10% boost in overall sales revenue
- Handled over 100 cash, check, and credit transactions weekly with zero discrepancies
- Addressed customer inquiries and resolved complaints, achieving a 95% positive customer feedback rating
Cashier (Part-time)
Terranova Bakery
Toronto, ON
11.2019 - 03.2020
- Processed daily transactions with 100% accuracy, ensuring smooth payment operations
- Resolved customer queries and issues, fostering a welcoming environment
- Maintained a clean and organized work area, enhancing overall store presentation
Education
Advanced Diploma in Business Administration - Finance
George Brown College
Toronto, ON01-2025
High School Diploma -
Dante Alighieri Academy
Toronto, ON01.2022
Skills
- 2 years of customer service experience, consistently ensuring high levels of customer satisfaction
- Strong analytical skills, with the ability to conduct financial analysis and risk management strategies
- Experienced in processing cash, check, and credit transactions with 100% accuracy
- Proficient in MS Office Suite and money management software like QuickBooks and NaviPlan
- Recognized for attention to detail and ability to maintain a well-organized workspace
- Excellent problem-solving abilities, able to address customer inquiries and resolve issues efficiently
- Effective time management skills, balancing work and academic commitments while achieving high performance
- Software: QuickBooks, NaviPlan, MS Office (Excel, Word, PowerPoint)
- Database: Data entry, financial data management
Affiliations
- Collaborated with teams to analyze real-world business problems, presenting solutions to professors.
- Developed strong analytical and presentation skills while working under pressure and tight deadlines.
- I am proficient in MS Office and money management software, such as Intuit QuickBooks and NaviPlan.
- I excel in data entry and business presentations, showcasing my strong communication skills.
- My accomplishments demonstrate a detail-oriented approach, strong time management abilities, and a dedication to achieving results in dynamic environments.
- I prepared journal entries to accurately record transactions and created key financial statements, including the Trial Balance, Income Statement, Statement of Changes in Owner's Equity, Balance Sheet, and Cash Flow Statement.
- My skills and deliverables included accounting practices, balance sheet preparation, journal entries, and the use of Microsoft Excel for financial analysis.
- I identified errors within financial documents and executed necessary tasks for resolution, ensuring accuracy and compliance with accounting standards.
References
References available upon request.
Timeline
Sales Associate (Part-time)
Blue Notes
07.2020 - 12.2021
Cashier (Part-time)
Terranova Bakery
11.2019 - 03.2020
Advanced Diploma in Business Administration - Finance
George Brown College
High School Diploma -
Dante Alighieri Academy
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