Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiana-Marie Pettitt

183 Belgravia Avenue, York ON

Summary

Behavioural Sciences student seeking a placement with CAMH’s Adult Neurodevelopmental Services. Passionate about supportive, compassionate care and experienced in applying ABA strategies as an Educational Assistant. Skilled in communication, data collection, and fostering inclusive, client-centered support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

Vans Outlet
08.2024 - Current
  • Monitored employee performance, providing constructive feedback to improve team dynamics.
  • Lead customer service initiatives, fostering a positive and engaging shopping environment
  • Track and analyze individual and store KPIs to drive performance
  • Push sales and encourage upselling, with an average ADS of $79.10 per customer
  • Manage staff performance and ensure proper store presentation
  • Awarded MVP of the year for exceptional performance, sales growth, and a positive attitude

Loss Prevention Contact Centre Agent

TD Canada Trust
03.2024 - 08.2024
  • Complete a range of financial transactions (withdrawals, bill payments, and/or other transactions) in an accurate and efficient manner
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Ensure necessary due diligence to support the accuracy of all customer transactions
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Participate in performance management and development activities, cross training within own team
  • Analyzed client needs and provided tailored solutions, strengthening relationships and retention.

Third-key Holder

Ardene
10.2020 - 05.2023
  • Assisted in visual merchandising to enhance product presentation and drive sales growth, contributing to high traffic.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Delivered exceptional customer service, resolving issues promptly to maintain high satisfaction levels.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.

Education

Ontario Secondary School Diploma -

Brampton, Ontario
06.2017

Ontario College Diploma - Behavioral Sciences

Seneca College of Applied Arts And Technology
North York
06-2027

Skills

  • Standard First Aid - CPR C - AED certified through St John Ambulance Saint-Jean
  • Enrolled in the first year of the Behavioural Sciences diploma program at Seneca College
  • Proficient in customer support and conflict resolution
  • Strong collaborative teamwork skills; working with team members and management

Certification

  • Received Certificate: Positive Psychiatry - January 2024, University of Sydney (MOOC), coursera.org
  • Shining Star of the Week, Week 1 & 3 - April & May 2024, TD Canada Trust Loss Prevention, Markham, Ontario

Timeline

Supervisor

Vans Outlet
08.2024 - Current

Loss Prevention Contact Centre Agent

TD Canada Trust
03.2024 - 08.2024

Third-key Holder

Ardene
10.2020 - 05.2023

Ontario Secondary School Diploma -

Ontario College Diploma - Behavioral Sciences

Seneca College of Applied Arts And Technology

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