Laura Feliú Cortina

- Performed daily opening front-desk/ shift lead tasks on Rock Gym Pro while also maintaining general upkeep of the gym.

- Responsible for closing and opening the gym, arming alarm system and performing closing duties.

- Proficient in multiple levels of climbing including bouldering, auto-belay, top-rope, and lead.

- Conducted introductory lessons for individuals and groups learning how to safely top-rope belay, auto-belay and boulder.

- Performed lead tests for new lead climbers and new gym visitors

- As part of the setting team, prepared the walls in the morning for the setters, helped in preparation for OCF competitions and large climbing events such as AllRise.

- Contributed to the recreational program, teaching young children to develop and progress in their climbing skills through guidance, support, and encouragement during climbs.

- Assisted in planning and execution of successful events to promote the gym.

- Reduced incidents of injury through vigilant supervision and performed thorough incidents reports when injury was present.

• Mastered specific duties of each store division to train employees in their departments, encouraging strong team work, collaboration and efficiency.
• Managed over 20 employees five days of the week certifying correct function of each department while assisting store manager with store operation duties.
• Developed skills in detecting and preventing store theft along with professional and safe customer interaction.
• Calculated store earnings while performing closing manager tasks, confirming deposit sum and accrued amount as well as negative values and imbalances.
• Ensured proper arming of store alarms, safe security, and correct function of heating and cooling systems.

• Practiced excellent customer service, communication skills, and patience in high-volume shopping centre location
• Made pastries, decorated cakes, cupcakes and other delicacies according to store recipes and special orders
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Handled phone calls regarding inquiries, cancelled orders and ordering conflicts
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Kept cake displays and work areas clean and tidy to uphold safety standards and provide fresh products
• Closed and opened department, ensuring full product stock, customer display, and following health and safety procedures.

• Started as cashier and was promoted to bakery associate
• Prepared store for customers by restocking supplies and completing bakers orders
• Maintained store appearance with regular cleaning and organization
• Memorized monthly flyers and featured store products
• Carried out daily duties accurately and efficiently
• Maintained energy and enthusiasm in fast-paced environment
• Cleaned and sanitized tools and equipment including bread slicer, ovens, meat slicer, vacuum packer
• Carried out proper lock out procedures when opening and closing store
• Created plans and communicated deadlines with coworkers to ensure orders were completed on time
• Used Microsoft Word and other software tools to create documents, spreadsheets, send emails, make orders, and keep count of product stock.