Tiana Holmes
Edmonton,Canada
Summary
Dynamic and adaptable professional with a proven track record in customer service, digital media, and sales. Expertise in graphic design, video and photo editing, and music production complements strong skills in de-escalation, management, and remote customer support. Eager to leverage a diverse skill set to contribute effectively in a fast-paced work environment while continuously advancing professional growth. Committed to delivering exceptional results and fostering positive client relationships.
Overview
2026
2026
years of professional experience
Work History
Customer Escalation Team – Rogers
HGS
03.2023 - Current
- Handle escalated customer inquiries and complaints professionally.
- Utilize de-escalation techniques to resolve conflicts.
- Process work orders and manage customer accounts.
Sales Associate
Spencer’s Gifts
07.2021 - 11.2022
- Provided exceptional customer service in a fast-paced retail environment.
- Assisted with merchandising and inventory management.
- Processed transactions and maintained store presentation.
Drive-Thru & Cashier
Tim Hortons
02.2021 - 06.2021
- Managed high-volume orders with accuracy and efficiency.
- Delivered excellent customer service and maintained store cleanliness.
Front Staff Worker
A&W
05.2019 - 01.2021
- Assisted with food preparation and customer orders.
- Maintained a clean and organized work environment.
Teller & Kitchen Staff
Booster Juice
06.2017 - 12.2017
- Prepared smoothies and food items while handling cash transactions.
- Provided friendly customer service in a fast-paced environment.
Dishwasher
Pelican Grill
05.2016 - 08.2016
- Maintained cleanliness and organization of the kitchen.
- Assisted with basic food preparation.
Freelance Digital Artist & Graphic Designer
Education
High School Diploma -
JAWS High School
Open Studies – IT Fundamentals
NAIT
Portage College
Graphic Design Camp
MacEwan University
Music Production Camp
Night Vision Music Academy
Skills
- Customer service experience
- Kitchen experience
- Digital Photography
- Editing videos/photos
- Traditional and digital artist
- Great with computers and software
- Graphic design
- Music production
- HTML coding
- Management experience
- Deescalation training
- Call etiquette
- Input data
- Make work orders
- Sales training
Languages
English
Native or Bilingual
Personal Information
Date of Birth: 12/18/00
Volunteer History
- Big Brothers and Sisters volunteer
- Past Member of Rotary Interact Club
- Girl Guide Member for 6 years
Awards
- Rescue and Aid certificate - swimming
- Home Alone certificate
- Class 7 GDL
- Science, Home Economics, L.A, and Social Studies Honours
- Level C First Aid Certificate
- Babysitting Certificate
- Science Olympics 2nd place winner 2016
Timeline
Customer Escalation Team – Rogers
HGS
03.2023 - Current
Sales Associate
Spencer’s Gifts
07.2021 - 11.2022
Drive-Thru & Cashier
Tim Hortons
02.2021 - 06.2021
Front Staff Worker
A&W
05.2019 - 01.2021
Teller & Kitchen Staff
Booster Juice
06.2017 - 12.2017
Dishwasher
Pelican Grill
05.2016 - 08.2016
High School Diploma -
JAWS High School
Open Studies – IT Fundamentals
NAIT
Portage College
Graphic Design Camp
MacEwan University
Music Production Camp
Night Vision Music Academy