Harjinder Kaur Sohi
Edmonton,Canada
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a proven track record of quickly mastering new skills and concepts. Committed to leveraging strengths to drive team success and foster organizational growth, ensuring alignment with strategic objectives. A results-driven mindset fuels dedication to achieving excellence in every endeavor.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Escalation Specialist (Rogers)
HGS Canada
11.2022 - Current
- Skilled in using various software applications and programs including Genesys Cloud and other company resources for policies and procedures to be followed.
- Providing efficient and courteous service to customers with desired resolution.
- Troubleshooting minor problems and reporting the unresolved issues to the management and arranging the coach backs for the frontline agents.
- Collaborating with departmental leaders to establish organizational goals, strategic plans and objectives.
- Demonstrating ability to manage multiple tasks while remaining adaptable and flexible.
- Responding quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Ensured compliance with applicable laws, regulations, and standards relating to customer service escalations specialist roles.
- Utilized strong communication skills to effectively communicate with customers, management, and the front line agents.
- Ensure building trust relationships with customers through required follow-up communications after resolution of their issue was achieved.
- Demonstrating problem-solving skills to identify root causes of customer complaints and implement solutions accordingly.
- Handling escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Recording details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Teaching Staff Member
Shiksha Academy
01.2022 - 11.2022
- Work cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Plan and implement integrated lessons to meet educational standards.
- Instruct students in core educational principles, concepts and in-depth subject matter.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Maintained accurate records of student grades, attendance, progress reports and assessment results.
Faculty Teacher
Mount Litera Zee School
03.2018 - 05.2019
- Faculty for grade 9-10. Write-ups for Face Books and other social media platforms, school Newsletters and Newspaper. Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Created and implemented assessment tools to measure student learning.
- Administered course evaluations, graded assignments, and completed midterm and final exams.
- Utilized technology such as PowerPoint presentations, online activities, and virtual field trips in the classroom setting.
Faculty Teacher
Dev International School
04.2013 - 03.2016
- Evaluated and grade students' class work, assignments and papers as a faculty of accounts, business studies and statistics for grade 11th& 12th.
- Initiated and facilitated classrooms discussions.
- ServiceAchievements:Performed administrative duties such as serving as Departmental Head and given good results in Boards.Served as senior co-coordinator for 3 consecutive years.
- Assisted students with course selection decisions based on their academic strengths and interests.
Education
Bachelor of Commerce -
Kurukshetra University
IndiaMasters of Commerce - undefined
Kurukshetra University
IndiaBachelor Of Education - undefined
Kurukshetra University
IndiaSkills
- Effective time management
- Proficient in classroom organization
- Performance review facilitation
- Strong verbal communication
- Interpersonal communication techniques
- Critical thinking abilities
- Composed and professional in high-pressure situations
Accomplishments
Served as Departmental Head for two consecutive years .
Performed Organizational duties as Senior Co-ordinator
Languages
English
Full Professional
Hindi
Full Professional
Certification
Early Childhood Educator Certification, Canada Level 1
Interim Professional Certificate for Alberta Teaching Application is awaiting for Approval under TWINS (all documents has been accepted)
Timeline
Customer Service Escalation Specialist (Rogers)
HGS Canada
11.2022 - Current
Teaching Staff Member
Shiksha Academy
01.2022 - 11.2022
Faculty Teacher
Mount Litera Zee School
03.2018 - 05.2019
Faculty Teacher
Dev International School
04.2013 - 03.2016
Masters of Commerce - undefined
Kurukshetra University
Bachelor Of Education - undefined
Kurukshetra University
Bachelor of Commerce -
Kurukshetra University