Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Languages
Certification
Timeline
Generic

TIANA Bertrand

Etobicoke,Canada

Summary

A dedicated and compassionate professional with over 3 years of experience in customer service and childcare. Proven ability to create a nurturing and supportive environment while effectively managing daily activities. Excellent communication and problem-solving skills, with strong focus on meeting the needs of both children and parents. Adept at fostering positive relationships and ensuring a safe, engaging atmosphere. Committed to providing exceptional care and support, leveraging extensive knowledge in child development and service excellence.

Overview

2022
2022
years of professional experience
1
1
Certification

Work History

Sales Representative

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Volunteer

  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Babysitter

  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Customer Assistant

01.2017 - 01.2022
  • Customer Assistant at a store
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.

Education

Diploma - Health Sciences

TRIos College
Toronto, ON
03.2025

High School Diploma -

Thistletown Collegiate Institute
Toronto, ON
06.2023

The Queens school -

The Queens school
01.2022

St. Peter Claver Primary School -

St. Peter Claver Primary School
01.2017

Skills

  • Customer Service
  • Computer Proficiency
  • Communication Skills
  • Leadership Skills
  • Problem-solving Skills
  • Client Service

Volunteer Experience

Volunteered with The Salvation Army 

Youth Without Shelter 

Hobbies and Interests

  • Traveling
  • Swimming
  • Outdoor activities
  • Sports
  • Cooking

Languages

English
Full Professional

Certification

Smart Serve

CPR/ Emergency First Aid- Level C

WHMIS Certificate

Timeline

Customer Assistant

01.2017 - 01.2022

The Queens school -

The Queens school

Sales Representative

Volunteer

Babysitter

Diploma - Health Sciences

TRIos College

High School Diploma -

Thistletown Collegiate Institute

St. Peter Claver Primary School -

St. Peter Claver Primary School

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TIANA Bertrand