TIA HOLLINS
Chino Hills
Summary
Executive Director and senior housing leader with 15+ years of experience overseeing HUD-subsidized and affordable senior housing communities. Proven partner to Boards of Directors with deep expertise in organizational strategy, financial stewardship, regulatory compliance, and executive team leadership. Recognized for advancing mission-driven housing, maintaining audit-ready operations, and building strong community and stakeholder relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Director
DCC Senior Housing
Decatur & Lilburn, GA
04.2025 - Current
- Lead the Executive Team; supervise Financial Director, Facilities Director, and Community Administrators across two senior affordable housing communities; report directly to the Board of Directors.
- Execute organizational vision, strategic direction, and public relations initiatives aligned with the DCCSH mission.
- Represent and promote DCCSH within professional associations (including LeadingAge), civic, religious, and community forums.
- Develop and strengthen partnerships to enhance resident services and organizational sustainability.
- Research and develop educational opportunities to support effective Board governance.
- Direct administrative planning, communications, personnel management, recordkeeping, and property management.
- Develop and implement policies and procedures in compliance with HUD regulations and organizational goals.
- Prepare annual operational plans and oversee organizational training initiatives for all staff.
- Develop and manage annual operating budgets; analyze quarterly performance and implement operational adjustments.
- Maintain authority to sign checks and access financial records per bylaws.
- Pursue capital and operational funding through grants, donor relations, and vendor partnerships.
- Ensure HUD compliance, occupancy policies, and Tenant Selection Plans remain current and effective.
- Monitor resident morale and support leadership staff in resolving resident concerns.
- Maintain current knowledge of HUD policies, Georgia landlord-tenant laws, and trends in aging services, housing, and healthcare.
Operations Director
DCC Senior Housing
Decatur & Lilburn, GA
01.2024 - 04.2025
- Served as a member of the Executive Team providing operational, financial, and compliance leadership.
- Maintained accurate financial records and conducted weekly check runs with proper authorization.
- Negotiated vendor contracts and managed accounts payable, invoice processing, and reconciliation.
- Handled cash, checks, vouchers, and bank reconciliations.
- Managed employee records including onboarding, terminations, and payroll processing.
- Created job descriptions, recruited and onboarded staff, and conducted background and reference checks.
- Ensured payroll accuracy including deductions and garnishments.
- Addressed workplace issues and employee relations matters.
- Supported grant proposal submissions and post-award grant management.
- Ensured HUD and HOTMA tenant file compliance.
Community Administrator
DCC Senior Housing
Lilburn, GA
09.2021 - 01.2024
- Supervised daily operations and staff of a senior affordable housing community.
- Managed annual operating budget and ensured compliance with HUD and Fair Housing requirements.
- Oversaw occupancy functions including move-ins/outs, income certifications, rent calculations, violations, waitlists, and vacancies.
- Trained, evaluated, and counseled staff in accordance with HR policies.
- Coordinated hiring and terminations with executive leadership and comptroller.
- Built positive relationships with residents, staff, and community partners.
Housing Administrator / IWISH Director
Episcopal Communities & Services
Redondo Beach, CA
01.2016 - 09.2021
- Supervised affordable housing operations and IWISH wellness programs across five communities.
- Prepared and managed annual operating and capital budgets.
- Administered HUD, Tax Credit, and Fair Housing occupancy compliance.
- Led HR functions including hiring, counseling, and terminations in coordination with senior leadership.
- Contributed to grant development, compliance monitoring, and reporting.
- Solicited donations and managed HUD grant-funded wellness initiatives.
- Participated in Service Excellence Committee to enhance customer service standards.
- Coordinated COVID-19 response efforts including protocols, vaccination clinics, testing, and contact tracing.
- Submitted payroll records and accounts receivable/payable documentation.
Housing Administrator
Episcopal Senior Communities
Oakland, CA
01.2015 - 02.2016
- Performed housing administration duties including occupancy compliance, budgeting, and staff oversight consistent with ECS standards.
Housing Relocation Manager
PATH – Beyond Shelter
Los Angeles, CA
01.2013 - 01.2015
- Developed and implemented Housing First and Rapid Re-Housing policies and programs.
- Supervised staff and monitored service delivery and program outcomes.
- Served as primary liaison with Public Housing Agencies and funders.
- Conducted training workshops for housing locators and staff.
- Ensured accurate data entry, reporting, and compliance with funding requirements.
Case Manager – PS II
Los Angeles County Housing Authority
Alhambra, CA
01.2011 - 01.2013
- Managed approximately 450 Section 8/HCV contracts.
- Conducted rent calculations, lease negotiations, voucher briefings, and participant workshops.
- Interpreted HUD regulations and resolved landlord-tenant disputes.
- Trained new staff on policies and procedures.
Housing Relocation Specialist
Beyond Shelter
Los Angeles, CA
01.2007 - 01.2011
- Conducted housing assessments, landlord outreach, and lease negotiations.
- Educated tenants on HQS standards, tenant rights, and Fair Housing laws.
- Provided ongoing case management, mediation, and compliance monitoring.
Housing / Development Coordinator
Friends Research Institute – Safe House
North Hollywood, CA
01.2006 - 01.2007
- Developed grant proposals and coordinated fundraising and community outreach efforts.
- Maintained client records, compliance documentation, and reports.
- Supported residents with self-sufficiency services and coordinated intake processes.
Education
Master of Science - Family & Consumer Sciences
California State University, Northridge
Bachelor of Science - Public Health Education
California State University, Northridge
Skills
- Aging Services Industry Knowledge
- Program Planning, Implementation, and Promotion
- Grant & Report writing
- Contract Negotiation
- Event Planning
- Community Outreach
- Compliance Monitoring
- Accounts Receivable/Payable
- Human Resources
- Payroll
- Knowledge of Harm Reduction & Housing First model
- Knowledge of Housing Quality Standards, Fair Housing, Low Income Housing Tax Credit, & Tenants Law
Certification
- HOTMA Specialist (2024)
- Blended Occupancy Specialist (2019)
- Certified Occupancy Specialist (2017)
- Certified Property Manager (2016)
- Rent Calculation Specialist (2014)
Timeline
Executive Director
DCC Senior Housing
04.2025 - Current
Operations Director
DCC Senior Housing
01.2024 - 04.2025
Community Administrator
DCC Senior Housing
09.2021 - 01.2024
Housing Administrator / IWISH Director
Episcopal Communities & Services
01.2016 - 09.2021
Housing Administrator
Episcopal Senior Communities
01.2015 - 02.2016
Housing Relocation Manager
PATH – Beyond Shelter
01.2013 - 01.2015
Case Manager – PS II
Los Angeles County Housing Authority
01.2011 - 01.2013
Housing Relocation Specialist
Beyond Shelter
01.2007 - 01.2011
Housing / Development Coordinator
Friends Research Institute – Safe House
01.2006 - 01.2007
Bachelor of Science - Public Health Education
California State University, Northridge
Master of Science - Family & Consumer Sciences
California State University, Northridge
AWARDS & RECOGNITION
EMERGE Leadership Series, LeadingAge California (2018), Shining Star Award, Episcopal Communities & Services (2017), Housing for Excellence, PATH – Beyond Shelter (2014) – Housed 100+ families in one year