Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Projects
Timeline
Generic

TIA BRAND

AJAX,CANADA

Summary

Dynamic and results-driven professional with a proven track record at Real Canadian Superstore, excelling in team leadership and process improvement. Expert in data analysis and customer service, successfully enhancing online grocery fulfilment efficiency and driving team performance. Committed to fostering a culture of excellence and operational compliance across diverse retail environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Department Manager - PC Express

Real Canadian Superstore
Whitby, Canada
06.2024 - Current
  • Meticulously managed scheduling, sales reporting, and store cleanliness, ensuring compliance with company standards and swift resolution of customer concerns
  • Pioneered process improvements in order preparation, significantly enhancing efficiency and reducing fulfilment times for online grocery services
  • Championed a culture of excellence, driving team performance and customer loyalty through strategic leadership and continuous service enhancements

Assistant Store Manager

Tim Hortons
Ballantrae, Canada
07.2022 - 10.2022
  • Meticulously managed financial documentation and staff training programmes, ensuring compliance with company protocols and maintaining service quality
  • Orchestrated daily operations, overseeing 20+ staff members while maintaining rigorous company standards and delivering exceptional customer service

Shift Manager

KFC
Ajax, Canada
10.2015 - 02.2020
  • Ensured adherence to company standards, sales projections, and financial record-keeping across 3 company locations
  • Oversaw scheduling, loss prevention, cleanliness, customer satisfaction, inventory, banking, and employee training

Education

HONORS BACHELOR OF SCIENCE - Human Biology, Molecular Biology, Immunology, and Disease

University of Toronto
Scarborough, Canada
12.2023

Skills

  • Laboratory Techniques
  • Management
  • Team Leadership
  • Customer Service
  • Data Analysis
  • Research
  • Microsoft Office
  • Organization

Certification

  • CanSell Certified
  • Smart Serve Certified

Additional Information - Projects

  • Analysis of bacterial conjugation and antibiotic resistance.
  • Investigation of protein post-translational modifications.
  • Determination of bacterial growth rates and generation time.
  • Proposal for research on Wnt signaling and stem cell viability.
  • Presented findings through research posters, formal lab reports, and briefings.

Timeline

Department Manager - PC Express

Real Canadian Superstore
06.2024 - Current

Assistant Store Manager

Tim Hortons
07.2022 - 10.2022

Shift Manager

KFC
10.2015 - 02.2020

HONORS BACHELOR OF SCIENCE - Human Biology, Molecular Biology, Immunology, and Disease

University of Toronto

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