Waldemar-levy Unruh
Winkler
Summary
Dynamic leader with a proven track record at Loblaw Companies, adept in staff management and customer service. Excelled in fast-paced environments, spearheading a team to a 26% sales increase in 6 months. Skilled in problem-solving and team leadership, with a focus on achieving exceptional performance and maintaining high satisfaction ratings.
Overview
6
6
years of professional experience
Work History
PC Express Department Manager
Loblaw Companies
10.2023 - Current
- Led a team of up to 35 people in a fast-paced customer service environment
- Handled all scheduling, time off, and vacation needs
- Carried out necessary updates to maintain accurate payroll.
- Led the department through exceptionally quick growth periods, helping to increase sales by 26% in 6 months
- Responsible for all aspects of the department, hiring, training, data and sales entries, performance improvement, disciplinary actions, as well as acting as first resource for tier 1 HR issues.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Grocery Department Manager
Loblaw Companies
04.2022 - 10.2023
- Managed all grocery department operations.
- Handled all ordering and inventory controls, as well as yearly inventory counts
- Led a group of up to 35 team members to surpass performance expectations by 25% through effective labor management.
- Emphasized leadership qualities centered on empathy.
Personal Shopper
Loblaw Companies
04.2021 - 04.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Handled customer inquiries and efficiently addressed complaints.
Farm Hand
Sidler Dairy Farm
04.2019 - 08.2020
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Assisted in birth of livestock
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Administered medications and shots to cattle
Education
High School -
Garden Valley Collegiate
Winkler, MBSkills
- Customer service
- Staff management
- Team leadership
- Problem-solving
- Training and mentoring
- Task delegation
- Goals and performance
- Relationship building and management
- Motivational leadership
- Recruiting and hiring
- Performance management
- POS software
- Time management
Languages
English
Native or Bilingual
German
Native or Bilingual
Russian
Elementary
Timeline
PC Express Department Manager
Loblaw Companies
10.2023 - Current
Grocery Department Manager
Loblaw Companies
04.2022 - 10.2023
Personal Shopper
Loblaw Companies
04.2021 - 04.2022
Farm Hand
Sidler Dairy Farm
04.2019 - 08.2020
High School -
Garden Valley Collegiate
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