Thy Doan
San Jose
Summary
Well-organized the workspace and experienced with customer services—hardworking, quick learning, and accountable to perform best.
Overview
6
6
years of professional experience
Work History
Dental Office Receptionist
Modern Dental
11.2022 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Receptionist
Paradise Nails
07.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Boba Barista/Cashier
Instabrew
05.2019 - 12.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Education
Associate of Arts - Liberal Arts And Sciences
De Anza College
Cupertino, CA07-2024
High School Diploma -
De Anza College
Cupertino, CA2024
Skills
- Attention to Detail
- Quick Learner
- Prioritization and Time Management
- Friendly and outgoing
- Strong work ethic
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Dental Office Receptionist
Modern Dental
11.2022 - Current
Receptionist
Paradise Nails
07.2020 - Current
Boba Barista/Cashier
Instabrew
05.2019 - 12.2019
Associate of Arts - Liberal Arts And Sciences
De Anza College
High School Diploma -
De Anza College
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