Thuy Ngan Do
Burnaby,BC
Summary
Driven professional with a track record of enhancing company efficiency at Bayon Automotive through effective solutions development and a client-centered approach. Skilled in HTML, CSS, JavaScript, and bilingual communication, I excel in collaborative teamwork and IT technical support, significantly improving customer satisfaction and office organization.
Overview
11
11
years of professional experience
Work History
Front Desk Administrator
Bayon Automotive
Burnaby, BC
01.2022 - 07.2023
- Provided administrative support to various departments, contributing to overall company efficiency.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Maintained personnel records and updated internal databases to support document management.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Web Developer
Vancouver Community Network
Vancouver, BC
10.2015 - 10.2016
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Discussed site and app requirements with clients to produce actionable development plans.
- Engaged with clients to plan and optimize site issues and queries.
- Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
Tutoring + Web Developer Intern
DataPi Tutoring Centre
Vancouver, BC
03.2012 - 03.2015
- Tutoring Math, English, Science and Vietnamese for grade K to grade 7 students.
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Wrote custom HTML and JavaScript for existing websites.
- Developed interactive prototypes using HTML, CSS, JavaScript, and jQuery for client presentations and feedback sessions.
- Attended development programs to gain competencies and boost skills set.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
Education
Bachelor Of Computer Information Systems - User Experience Design & Database
British Columbia Institute of Technology
Burnaby, BC06.2014
First-aid Level 1
St. John Ambulance
Vancouver, BC2012
Skills
- Effective Solutions Development
- Document Creation
- Client-Centered Approach
- Basic Financial Recordkeeping
- Bilingual in English and Vietnamese
- Detail-Oriented Mindset
- File Organization
- Collaborative Teamwork
- Effective Communication Skills
- Accurate Data Entry
- Efficient Task Delegation
- IT Technical Support
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Front Desk Administrator
Bayon Automotive
01.2022 - 07.2023
Web Developer
Vancouver Community Network
10.2015 - 10.2016
Tutoring + Web Developer Intern
DataPi Tutoring Centre
03.2012 - 03.2015
Bachelor Of Computer Information Systems - User Experience Design & Database
British Columbia Institute of Technology
First-aid Level 1
St. John Ambulance