Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shawn Etemad

Summary

Honors Business Technology Management student with expertise in business strategy, cloud computing, and data analysis. Skilled in Microsoft Excel, SQL, process optimization, and other technology-driven solutions to enhance efficiency. Currently a Front Desk Administrator, demonstrating leadership, administrative expertise, and strong organizational skills. Adept at collaboration, time management, and innovation, with a passion for bridging business and technology to create the top solutions.

Overview

3
3
years of professional experience

Work History

Front Desk Administrator

West Dental
10.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed appointment scheduling and front desk operations using Microsoft Excel and scheduling software to ensure an organized and efficient workflow.
  • Managed email correspondence and online inquiries, ensuring timely responses and professional communication with patients and vendors.
  • Maintained cleanliness and organization of the front desk area to provide a welcoming and professional environment for visitors.

Landscaper

J&H Yards
04.2022 - 10.2022
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Transported gravel, rocks, and soil using a wheelbarrow to designated areas for landscaping projects.
  • Laid and leveled gravel driveways and pathways, ensuring a stable and aesthetically pleasing finish.
  • Worked efficiently in a team to distribute landscaping materials quickly and effectively.

Sales Associate

Marshalls
11.2021 - 03.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor of Commerce (BCom) - Business Technology Management

University of Ottawa
Ottawa, ON
04-2026

High School Diploma -

Earl of March Secondary School
Kanata, ON
06-2022

Skills

  • Microsoft Excel: Advanced proficiency in PivotTables, VLOOKUP, Macros, and data visualization to streamline data analysis and reporting
  • DNS & SSL Configuration: Deep understanding of domain management, DNS records (A, CNAME, MX, TXT), and SSL certificate installation for secure web environments
  • Cloud & IT Infrastructure: Hands-on experience with AWS (EC2, S3) and Google Cloud fundamentals, ensuring scalable and efficient cloud-based solutions
  • Financial & Business Strategy: Expertise in ROI analysis, budgeting, and financial modeling to drive data-driven decision-making
  • Market Research & Competitive Analysis: Skilled in industry trend analysis, customer insights, and benchmarking to position businesses for growth
  • OKRs & KPIs: Strategic goal-setting, performance tracking, and data-driven assessments to measure business success
  • Public Speaking & Presentation: Strong communicator with experience delivering impactful presentations using Google Slides and PowerPoint
  • Leadership & Team Building: Proven ability to drive collaboration, mentor teams, and foster a high-performance work culture
  • Adaptability & Crisis Management: Skilled in problem-solving under pressure, making strategic decisions, and navigating complex challenges

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Front Desk Administrator

West Dental
10.2022 - Current

Landscaper

J&H Yards
04.2022 - 10.2022

Sales Associate

Marshalls
11.2021 - 03.2022

Bachelor of Commerce (BCom) - Business Technology Management

University of Ottawa

High School Diploma -

Earl of March Secondary School

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Shawn Etemad