Jordan Dillard
Kitchener,ON
Summary
Solutions-oriented professional with a passion for identifying and understanding the complex needs of businesses, researching and implementing technical systems, and enabling teams to thrive
Overview
7
7
years of professional experience
Work History
Web Team Manager, Lead Developer
Token Creative Services
01.2016 - 01.2023
- Managed teams of up to 12 creative professionals to effectively produce deliverables that aligned with stakeholders' business needs and brand identity
- Maximized productivity using the Agile methodology and retrospective analysis to ensure the long-term success of projects and teams
- Developed brand defining websites for dozens of businesses across multiple industries, each with unique challenges
- Conducted business analysis to determine the viability of technical systems and subsequently supported their implementation on an organizational level
- Collaborated with other teams to deliver projects with consideration of pain points experienced throughout the handover process
- Identified and rectified technical problems on both internal and external levels through troubleshooting and the implementation of a support ticketing system
- Acted as a subject matter expert when confidently speaking about the value the company could bring to clients, and displayed a thorough understanding of internal processes
- Maintained up-to-date knowledge of emerging technologies and trends while championing the continued professional development of junior team members
- Created comprehensive training materials and facilitated training sessions to enable independent product use for clients and team members with diverse technical skills
- Represented the company in a professional capacity with prospective clients, at networking events, and as a member of the KW Chamber of Commerce
- Communicated professionally with a focus on interpreting customer pain points and simplifying technical terms and jargon into clear and concise ideas
Education
Computer Programming -
Conestoga College
2018
Bachelor of Sociology -
Wilfrid Laurier University
2016
Skills
- 7 years of corporate experience both managing and being a part of several teams
- Effectively communicates with both stakeholders and team members
- Comfortable and adaptable, picking up new systems and technology quickly
- Eager to solve new problems and pursue optimizations and efficiencies
- Skilled in Microsoft applications as well as project management systems
- A deep understanding of brand building, digital marketing, and web development
- Patient and understanding when collaborating alongside individuals with diverse abilities and cultural backgrounds
Timeline
Web Team Manager, Lead Developer
Token Creative Services
01.2016 - 01.2023
Computer Programming -
Conestoga College
Bachelor of Sociology -
Wilfrid Laurier University