Pavan Kumar

• Worked on custom implementation of service cloud-based application for the contact center
• Worked closely with the business users and administrators and gathered the requirements for Salesforce implementation
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Implemented large scale automation using lightning flows covering case life cycle and underlying external processes
• Set up Case routing to queues and specialist users using Omni-channel
• Worked on Sprint demos and Sprint planning and retro sessions
• Prepared the TDD (Technical Design Document) on the current functionality
• Involved in automation test cases and review
• Migrated 3 java script buttons to lightning buttons with the help of lightning components
• Created 5 report charts for lightning record page, to enhance the view for sales user
• Created 3 quick action, 7 sales path, and 3 global actions to manage quick flow for sales team
• Created 20+ new lightning components and 5 lighting components for classic visual force pages
• Migrated 4 Visualforce pages to lightning to provide enhanced view and new features
• Created Web-to-Lead and Web-to-Case forms
• Created Escalation rules to escalate the cases
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Used Salesforce Lightning to delivers a modern, smart experience across every device
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Developed custom SOAP and REST Web Services in Salesforce and published for external applications for consuming
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects
• Used Lightning process builder for visualizing and creating automated business processes
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 85% of code coverage
• Worked on customizing salesforce OOTB features - Creating Page Layouts, Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links
• Collaborating with Devops to streamline Pipeline process and deployment
• Hands on using tools like JIRA, ADO, Bitbucket, VS Code, JenKins
• Used field level security along with page layouts to manage access to certain fields
• Used Data loader to load the records on to the force.com platform
• Managed versioning throughout the development phase to git using Microsoft Visual Studio Code integrated with SF extensions
• Set up Email-to-case, web-to-case to route cases to queues
• Implemented the apex test classes and enough code coverage to deploy into other sandboxes and production
• Visualforce Pages for Lightning Experience, Alternatives for Java Script Codes, Sharing Visualforce pages between Classic and Lightning
• Replaced JavaScript popups, JavaScript actions, URL overriding with lightning actions, quick actions in lightning interface
• Expertise in creation of Lighting web components and merging those components in-side flow
• Environment: Saleforce.com, Microsoft Visual Studio Code, Azure DevOps (Git repository) Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE, Lighting web components, flows.

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component
• Implemented exceptional Salesforce Commerce Cloud (SFCC) solution based on design and functional specification on Demand ware Platform
• Salesforce Service Implementation providing Technical & Functional direction for the development of the Sales & Service Cloud Application on Lighting Experience
• Enable Wave solutions to be embedded into and available within our wider SFDC ecosystem
• Grow our internal Wave expertise: a mentor, teacher, and guide to both developers and Sales Operations
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Worked on Business to Business (B2B Cloud Craze) & Business to Customers (B2C) SFDC patterns involved interaction with all the various parties are involved
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component
• Developed documentation materials for heavily customized instance of Salesforce with Lightning Experience UI, Community Solution Cloud and Wave Analytics
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, page layouts, Visual force pages, workflows for Mobile platform
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning web components
• Used Visual force components like Page Block, Command Buttons, Action support, Action Function
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components
• Worked with Agile software lifecycle methodology and involve in daily SCRUM meetings for report, plan and expect purpose
• Created and modified templates using Apptus CPQ & Author CLM
• Modified profiles and permission set access as per requirement
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement
• Used refined global search in Lightning by developing Apex classes and Controllers
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects
• Visualforce Pages for Lightning Experience, Alternatives for Java Script Codes, Sharing Visualforce pages between Classic and Lightning
• Successfully implemented Sales Cloud, Service Cloud, Analytics Cloud, Financial Services Cloud, Community Cloud, Commerce Cloud and Pardotin sync with Marketing Cloud while implementing digital marketing strategies
• Used field level security along with page layouts in Lightning to manage access to certain fields
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Expertise in flow builder, creation most complex flows as per requirement
• Involved in daily standup meetings, Scrum
• This resulted to bring good solution to the business requirement
• Environment: Saleforce.com, Force.com IDE, APEX, Visual Force - Pages, GitHub, Salesforce.com Data Loader, Workflow& Approvals, Reports, B2B(Cloud Craze), B2C, Agile, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, JavaScript, Sandbox, SOQL, SOSL, Lighting web component Sales &Service cloud.

Force.comEngaged the core project team such as BAs, QA, Power users throughout the project to provide the progress of the development, demo the application and capture early feedbackForce.comForce.comForce.com

• Environment: Salesforce.com, Apex, Visual Force, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, Apttus CPQ, Eclipse plug-in for Force.com IDE, Web services, SOQL, SOSL, Windows XP.