Thompson Harper
Calgary,AB
Summary
Dynamic leader with a proven track record at McDonald's Canada, adept in operations management and fostering team unity. Expert in driving profitability and growth, with a knack for relationship building and P&L management. Demonstrated success in enhancing customer loyalty and employee satisfaction, ensuring long-term organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's Canada
Calgary, AB
04.2008 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Steel Worker
Continental Alloys and Services
Calgary, AB
06.2014 - 02.2015
- Skillfully managed hydraulic saw operations.
- Ensured precise measurements and packaging of materials.
- Completed training to receive in-house forklift certification.
- Delivered tasks on schedule with high accuracy.
- Optimized processes to maintain consistent product standards.
- Organized and arranged materials to promote efficiency and safety.
- Maintained clean and organized workspaces, contributing to overall productivity and a safe working environment.
- Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
- Reduced workplace accidents through strict adherence to safety protocols and conducting regular safety training sessions.
Education
Forest Lawn High-school
Calgary, AB06.2012
Skills
- Problem resolution
- Operations management
- Leadership and team building
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
- Vendor relationships
Languages
English
Certification
- First Aid & CPR/AED Level C
- Provincial Food Safety Certified
- H2S Alive
- CSO Certified
References
- Available upon request.
Timeline
Steel Worker
Continental Alloys and Services
06.2014 - 02.2015
General Manager
McDonald's Canada
04.2008 - 02.2025
Forest Lawn High-school