ERIKA ALEJANDRA RODRIUEZ VARAGAS
Visalia
Summary
Dynamic General Manager with expertise in operational management, enhancing guest satisfaction, and team leadership. Proven ability to resolve conflicts and improve efficiency through attention to detail.
Overview
2027
2027
years of professional experience
Work History
General Manager
Motel 6 Hotel
VISALIA
06.2022 - Current
- Managed daily operations to ensure smooth hotel functioning.
- Oversaw staff scheduling and performance management for optimal team efficiency.
- Coordinated maintenance and housekeeping to uphold property standards.
- Implemented guest service protocols to enhance customer satisfaction and retention.
- Addressed guest complaints promptly to maintain a positive hotel experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
Dispatch Supervisor
JARIPEOS TRUCKING
Lindsay
05.2021 - 05.2022
- Supervised daily dispatch operations for efficient delivery scheduling.
- Coordinated communication between drivers and clients for timely updates.
- Resolved customer inquiries and issues related to deliveries promptly.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Investigated customer inquiries regarding delivery status or delays.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received or prepared work orders.
Head Housekeeper
Motel 6 Hotel
Tulare
09.2016 - 05.2021
- Supervised housekeeping staff to maintain cleanliness standards across guest rooms.
- Inspected completed work for adherence to Motel 6's cleanliness and presentation guidelines.
- Trained new housekeepers on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Implemented best practices for waste disposal and recycling in housekeeping operations.
- Coordinated with other departments to support overall hotel operations and guest satisfaction.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Resolved customer complaints promptly and professionally.
- Used standard personal protective equipment to minimize chemical splashing incidents.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Established procedures for handling lost and found items as well as guest security issues.
- Inspected and monitored housekeeping standards to ensure high quality of service.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
Pricing Coordinator
KV MART CO.
Carson
2009 - 2014
- Maintained updated pricing databases for accuracy and consistency across systems.
- Ensured compliance with applicable laws, regulations, and company policies related to product pricing activities.
- Collaborated with cross-functional teams for effective pricing communication and execution.
- Communicated with vendors to set up long-term discounts and special vendor deals.
Education
High School Diploma -
PHINEAS BANNING HIGH SCHOOL
Wilmington, CA06-2006
Skills
- Operations management
- Operational management
- Budget oversight
- Client account management
- Inventory management
- Quality assurance
- Profit generation
- Workflow planning
- Staff training
- Training and coaching
- Team leadership
- Time management
- Deadline oriented
- Problem solving
- Problem resolution
- Attention to detail
- Customer service
- Communication skills
- Cross-cultural communications
- Relationship building
- Conflict resolution
- Proficient in WORD
- Problem resolution
- Operations management
- Cross-cultural communications
- Customer service
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
General Manager
Motel 6 Hotel
06.2022 - Current
Dispatch Supervisor
JARIPEOS TRUCKING
05.2021 - 05.2022
Head Housekeeper
Motel 6 Hotel
09.2016 - 05.2021
Pricing Coordinator
KV MART CO.
2009 - 2014
High School Diploma -
PHINEAS BANNING HIGH SCHOOL